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Duties & Responsibilities:
* Interact with customers in an effective and professional manner
* Document daily work through the ticketing system and knowledge base
* Troubleshoot and resolve Level I and II technical issues received remotely via phone, ticketing system and chat.
Experience Necessary:
* Minimum 1 year of employment in a client-facing help desk, technical support, or equivalent experience; IT Managed Services provider Space preferred.
* Preliminary IT certification preferred (A+, etc.) with intermediate IT certifications a plus (Network+, MCSA, CCNA, etc…).
* Solid knowledge of network protocols, Client VPN, and Windows 10 fundamentals.
* Professional written and verbal communications skills
* Strong troubleshooting skills within different OS environments such as windows and macs.
Salary: From $40,000.00 per year
Required experience:
* Helpdesk: 1 year
Looking for a Motivated IT Helpdesk Support!
Do you love IT and want to grow and challenge yourself with new environments?
Are you passionate about helping people and saving them from the nightmare of IT troubles?
Skyriver IT is looking for a unique person with the personality to engage business clients and the technical experience to work in multiple IT environments.
TEAMWORK: In addition to connection every day, we have weekly all-employee meetings where we catch up and provide what we learned throughout the week as well as quarterly team-building outings. Know that you have an engineering team that will assist you and a team lead that works with you directly to expand your horizons and ensure you don't feel like you are alone on an island.
COMMUNICATION: We respect each other's views and personalities. This also reflects in how we treat our clients and how our customers treat us. Compassion and professionalism go into everything that we do.
CONTINUES LEARNING: IT is constantly changing so we ensure that you have the training to work on new networks and environments. Business as usual to us means continuous learning and meeting exciting companies in San Diego to support their IT infrastructure.