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1. OBJECTIVE
Our client is looking to hire an on-contract IT Asset Administrator - Project Manager II to provide IT asset administration and related functions for end-user computing devices (e.g., desktops, laptops, tablets, monitors, etc.).
2. DESCRIPTION OF WORK (SCOPE OF WORK)
NOTE: This position is mainly working at 2 Montgomery Street, Jersey City NJ, with possible meetings at other Port Authority Facilities in the NY/NJ area
The Project Staffing Contractor shall serve as an IT asset administrator working for the Technology Customer Service Unit within the Technology Department, which is responsible for providing support for the Agency's end-user computing and cellular devices.
Under the direction of the IT Assistant General Manager of Customer Service, the IT Asset Administrator will support the day-to-day end-user computing-related needs and questions.
The successful candidate will work independently as well as with both contractor and staff resources of different Units and Departments throughout the Agency to deliver work products including but not limited to:
A. JOB RESPONSIBILITIES:
• Maintain records regarding computer asset purchases, licenses, and warranties.
• Prepare work orders for computer assets working with approved vendors to replenish and maintain stock at desired inventory levels.
• Assist end users via telephone, e-mail and in person, with a wide range of questions, problems and requests with their computer needs.
• Collaborate with Agency Units and Departments on projects for deployment of end user equipment and assets.
• Editing and modifying computer asset information in ServiceNow as needed to ensure appropriate accountability of equipment.
• Identify idle assets and work with all Departments to ensure the assets are appropriately redeployed or retired.
• Accept and validate all computer and computer related asset deliveries.
• Validate and attest that deliveries match the Purchase Order.
• Scan all delivered computer and computer related equipment and forward information to appropriate Contractor and PA staff
• Provide computer equipment from stock room to build bench for customer orders.
• Monitor and track incidents and trouble call in current ServiceNow ticketing system in support of the incident and problem management process; recognize high priority tickets and act within the expected response time.
• Update all assigned tickets capturing troubleshooting activities and resolution.
• Resolve escalations from the IT Service Desk and handle client support requests as well as take ownership of product issues and ensuring closure is achieved.
• Maintain accurate inventory of devices and provide weekly inventory counts to Customer Service management and validate against ServiceNow reports.
• Must be proactive with other divisions within the Technology Department to stay on top of potential orders. Advise as to what potential orders are in pipeline.
• Effectively communicate with all levels of internal management.
• Record decommissions of devices and keep for storage.
• Assist with disposal of devices.
B. EXPERIENCE/QUALIFICATIONS:
• Associate Degree in Computer Science, Telecommunications or related field experience
• Must have a minimum of 4 years extensive knowledge of computer hardware, including but not limited to device management and deployment, understanding application and operating systems (Windows platforms)
• Excellent English oral, written and listening communication skills.
• Excellent analytical and problem-solving skills. Proficiency with Microsoft Office Suite
• Experience with IT Service Management Software
• Strong organizational skills
• Strong customer service skills
C. HIGHLY DESIRABLE:
• PORT AUTHORITY OF NY & NJ EXPERIENCE
• Bachelor's Degree in Computer Science or related field.
• Microsoft Certifications (MCSA, MCSE, Windows server, etc.).
• ServiceNow.
JOB REQUIREMENTS
• Must sign a PA Non-Disclosure Agreement.
• Must obtain a Secure Workers Access Consortium (SWAC) Background Check.
3. WORK.HOURS
The normal workday for the IT Asset Administrator will be 9 AM to 6:00 PM, Monday through Friday except for observed holidays. The Contractor shall be on-site for an 8-hour workday, including 8 hours of work and a mandatory I-hour Lunch Break. Total billable hours per week shall not exceed 40 hours. All overtime must be pre-approved by the designated Project Manager before any work is performed.
4. TIME FRAME
It is anticipated that the project shall start on or about 12/18/2023 and expire on or about 12/18/2024.
We are a Minority and Women Owned Certified Agency; Pacetas Agency is an integrated management consulting firm providing professional services to Prime Vendors and other companies in staffing, recruitment, project management, and Event and Marketing Communications.