Integration Support Tech

Onsite 5 days a week

Position Description
Position Title: Integration Support Tech
Business Line: Workplace Support Services

BASIC PURPOSE
The Integration Support Tech will be a project team member working to migrate users from the Eaton Vance Desktop environment on to the Morgan Stanley Desktop environment. The Integration Support Tech will assist with projects involving user experience and desktop integration within the environments including documenting and remediating/escalating any issues encountered. This candidate will work with colleagues at Eaton Vance and its affiliates as well as Morgan Stanley team members to deliver the end user support, solutions, and adherence to processes and controls. Other responsibilities extend to identifying problems and errors, incident management, documentation, reporting and dashboarding, and EUT projects. A proven understanding of End User Technology and End User Experience in an enterprise environment is crucial. The successful candidate must be able to work in unsupervised situations, provide excellent in-person customer service, be extremely detailed and able to perform tasks in a timely manner.

PRIMARY RESPONSIBILITIES
- Provide Level 2/3 Hardware/OS/Desktop support towards migration efforts
- Dissemination of knowledge, procedures and documentation for products and projects
- Develop and evolve strategies for various technologies to address changing needs
- Troubleshoot Windows 10 issues including a strong understanding of the operating system
- Documenting processes and knowledge articles for other support teams

ADDITIONAL RESPONSIBILITIES
- Actively participate on JIRA and Kanban boards
- Project lifecycle management and project status reporting
- Understanding of security and compliance controls to meet business needs
- Analyze and identify trends in reported issues and devise preventative solutions
- Participate in cross team projects
- Other tasks and projects assigned by the manager

JOB REQUIREMENTS
- Assist in the planning and execution of technology deployments
- Ability to create step by step instructions aimed at end users
- Ability to support users of all levels in a professional manner
- Ability to communicate and write professionally by all methods (email, phone, text, etc.)
- Documenting processes and knowledge articles for other support teams
- Ability to create step by step instructions aimed at end users
- Strong understanding and troubleshooting knowledge of the Windows 10 environment
- Strong understanding of Microsoft Office 365 (Excel, Outlook, Word, OneDrive, Teams, etc.)
- Strong understanding of iOS, iPadOS, and MDMs
- Able to multitask and adapt in a fast-paced environment
- Must be organized, innovative and able to self-motivate
- Works well under pressure and meets tight deadlines with attention to detail
- Must be able to perform tasks in a timely manner and provide reporting
 

Morgan Stanley is a leading global financial services firm providing a wide range of investment banking, securities, investment management and wealth management services. The Firm's employees serve clients worldwide including corporations, governments and individuals from more than 1,200 offices in 43 countries.
As a market leader, the talent and passion of our people is critical to our success. Together, we share a common set of values rooted in integrity, excellence and strong team ethic. Morgan Stanley can provide a superior foundation for building a professional career - a place for people to learn, to achieve and grow. A philosophy that balances personal lifestyles, perspectives and needs is an important part of our culture.