Installation Technician

Job Summary

Are you a self-starter with field service technician expertise who exceeds customer service expectations? We would love to have you become a respected member of the Jelly Digital Internet team! You will drive service success with a goal of improving customer satisfaction, maximizing client retention, and increasing profitability.

As a valuable installation and maintenance technician, you will be the first direct interaction with our customers. If you want a career where your contribution is advancing the quality of life of your surrounding community - you have found the right place. In todays pandemic world - it is more important than ever to have reliable internet. We service work at home parents, students, critical care elders, under privileged communities, and the middle class on a budget - all of which rely on quality internet at an affordable price. Many of our customers live in areas where they have NEVER had internet prior. Your efforts with have a direct impact on improving the well being and livelihood of our customers. As we see it - internet is a fundamental human right.


Job Responsibilities

• Installation of mounting arm and antenna dish on residential and commercial rooftops. Running Cat 6 cable from roof into the home or building.
• Provide customer service and support during field visits and tie workflow to schedules to ensure maximum efficiency.
• Manage all on-site installation, maintenance, repairs and testing tasks to ensure proper documentation of all related processes.
• Diagnose errors and technical problems and determine proper solutions to produce timely and detailed service reports.
• Collaborate with the technical team and share information across the organization to build positive relationships with clients and coworkers.
• Satisfy customer needs by making appropriate recommendations and briefings using appropriate field automation systems, procedures, and protocols.
• Establish assistance by studying system requirements, including ordering and gathering essential components and parts, completing the installation, and performing quality assurance tests.
• Maintain customer satisfaction by using creativity and ingenuity to investigate complaints, identify resolutions, suggest enhanced operating techniques, and recommend system improvements.
• Service existing accounts by analyzing work orders, planning a daily travel schedule, reviewing concerns, conducting tests, and resolving problems.
   

Job Skills & Qualifications

Required
 

• Ability to climb ladder on to multi story residential and commercial rooftops
• Familiarity with general construction
• Running of cables into homes or businesses - through attic / walls
• Ability to test, troubleshoot, service, and repair
• Ability to adapt to dynamic work schedules and flexible shifts
• Superb customer service, communication and self-management skills
   

Preferred

• Previous experience with Cat 5 or 6
• Previous satellite installation experience - Directv, Dish, Hughes Net, Etc.
• Owns a truck or van
• Owns general construction tools

Company Description:

Jelly Digital is San Diego's newest internet service provider competing against the monopolies who have had little competition in the past - until now. Using our advanced cutting edge technology, we build, own and operate internet infrastructure to deliver superior speeds at an affordable monthly price. Our fiber powered tower sites are scattered throughout Southern San Diego. By installing a small dish on the customers roof and aiming it to our tower, we are able to provide high speed, reliable internet.

Jelly Digital serves everyone from small communities to large corporations.