Infrastructure Services Manager - Office 365

Infrastructure Services Manager - Office 365 Jersey City, NJ REF

Infrastructure Services Manager - Office 365 Unified Communications

In-depth technical expertise in managing & provide technical guidance to the team in all aspects of Unified Communications and Collaboration technologies such as:

Office 365 Identity & Authentication, Exchange Online, SharePoint Online, Skype Online, Enterprise Mobility Management.

Manage and lead Unified Communications infrastructure projects, including monitoring of external and internal dependencies, tracking of progress, and monitoring of project milestone accomplishments.

Establish team priorities and assign work to team members.

Works closely with leadership team to identify, implement, and support cost-effective, leading solutions for all aspects of Unified Communications and Collaboration.

Adopt new technologies and capabilities.

Oversee the technical quality of the projects by ensuring that key technical procedures, standards, quality control mechanisms, and tools are properly utilized including performing root cause analyses for technical problems and engaging in work product quality review.

Manage Production Incidents and create post incident root cause analysis reports.

Actively participate in the Change Control process by identifying potential scope variances by monitoring work requirements definition, issue resolution, development progress and user sign-off and reviewing change requests.

Defines standard processes to manage Unified Communications and Collaborations solutions including, infrastructure support, availability, service restoration, diagnostics, tuning, and remediation plans

Mitigates risk by following established procedures and monitoring controls, spotting key errors and demonstrating strong ethical behavior.

Qualifications: Minimum of 7 years of related experience

Education: Bachelor's degree required, Masters preferred or equivalent experience

Preferred Skills: Cisco Call Manager, Contact Center, SIP Infrastructure

About this Opportunity

Enterprise Infrastructure (EI) delivers infrastructure capabilities that emphasize the collaboration between development and infrastructure to meet business needs. This is done by providing technology services that are agile, timely, cost-effective, and risk appropriate.

End User Services is a globally diverse and distributed team. The EUS portfolio includes, but is not limited to End User Support, End User Computing, and Unified Communications.

Business Unit: Information Technology

The Information Technology group delivers secure, reliable technology solutions that enable to be the trusted infrastructure of the global capital markets. The team delivers high-quality information through activities that include development of essential, building infrastructure capabilities to meet client needs and implementing data standards and governance.

About job

Compensation:
View Salary
Referral reward:10% of base salaryJob type:Direct hireJob function:Information TechnologyIndustry:Financial ServicesExperience level:Mid-seniorEducation level:Bachelor’s degreeJob classification:ProfessionalsLocation:Jersey City, NJadditional locations Dallas, Tampa, Boston. Jersey City is near NYC.Zip code:07302Skills:Office 365 Identity & Authentication, Exchange Online, SharePoint Online, Skype Online, Enterprise Mobility Management., Cisco Call Manager, Contact Center, SIP InfrastructureExperience required:7 YearsRelocation assistance:Limited assistanceVisa requirement:Only US citizens and Greencard holdersNumber of positions:1

Pre screen questionnaire:

1. Please explain your experience with migrating users from on-prem to Office 356? Mention strategy, challenges, resolution, number of users, scope, etc.

2. Please explain your experience with migrating users to Exchange Online? Mention strategy, challenges, resolution, number of users, scope, etc.

3. Please explain your experience with Mobility solutions for the workforce? Mention strategy, challenges, resolution, number of users, scope, etc.

4. What is the candidate's expected compensation?

5. Does your candidate need to relocate?

6. If so, is your candidate willing to relocate without relocation assistance?

7. Please explain your experience with migration from SharePoint to OneDrive? Mention strategy, challenges, resolution, number of users, scope, etc.

8. Please explain your experience with migration from on-prem Skype to Microsoft Teams. Mention about Video conferencing via Microsoft Teams and other details.

9. Explain Audio/Video solutions you have implemented or migrated?

10. Explain your contribution in providing Unified Communication experience to end-users (employees of your organization or client). Number of users, multiple locations in US, Europe, Asia, etc.

11. Describe your experience working in a large and complex IT infrastructure with sophisticated security controls. Size, Scope, why it was complex, what was special about the security, etc?

12. Describe your experience with Telephony Infrastructure.

13. Explain your Technical Leadership.

14. What is your work authorization?

Must-Haves:
Migration from on-prem to Office356
Exchange online.
Mobility solutions for the workforce
Migration from Sharepoint to OneDrive
Migration from on-prem Skype to Microsoft Teams
Video conferencing via Microsoft Teams
Audio/ Video solutions
Unified Communication Solutions and experience for 7,000+ end-users (employees of DTCC) in the US, Europe, and Asia.
Experience working in a large and complex IT infrastructure with sophisticated security controls.

Nice to have:
Telephony Infrastructure.
Cisco Call manager
SIP
Video Bridge
Technical leadership to 4 architects.

4 locations: Jersey City, NJ (very accessible from NYC), Tampa, Dallas, Boston.

jonathan AT executivestaffrecruiters DOT com

Please take the time to accurately and completely fill out this form by answering each specific
question. Not only will we refer to it regularly, but this information may also very well be shared Gift 101with clients
interested in interviewing you. The better we know what you want the better positions you will
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1. What is motivating your decision to leave your current job?
2. Describe your search activity over the past 3 to 6 months. Are you selectively searching or
actively looking at this moment?
3. Do you have the appropriate citizenship or visa to work in the US without restriction or time limit?
4. Describe in detail what you would be doing in your ideal next position. Who would you report to, who
would report to you, what types of projects would you be working on? The more detail you provide
the better for us to understand your career aspirations.
5. Where in your area are you willing to work? How far are you willing to travel to and from
work? Are you willing to relocate? If yes, to what area? If relocation is of interest, what
hurdles will you have to overcome before starting a new position?
6. What type of relocation package do you require?
7. What is your availability?

8. Do you have a non-compete or a reimbursement clause?
9. What are you looking for in compensation? Please remember that it is my job to get you the
best salary possible from the client. So please complete this area and be honest in the salary
you are looking for now. I do not discuss this with my client.
Base Salary
Target Bonus %
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Vacation
All Other CompensationBy
10. What are your thoughts concerning your susceptibility to a counteroffer from your current
employer? Have you ever been given a counter offer? Did you accept it or turn it down?
Why?
11. Why are you interested in this opportunity?
12. Promise to stay in touch via email?
 
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