Information Technology Technician I

Primary Function: The IT Tech I maintains computer systems for Phoenix Group and offers support to the system’s users. This may be internal assistance, working directly with staff who use the computer systems or it may be assisting external customers who access the systems via the Internet.

The IT Tech I reports to the CIO/CTO, however, their duties are often performed with minimal supervision.  The IT Tech I interacts at all levels of the Phoenix Group organization.

Functional Responsibility: 

IT Techs are tasked with keeping current systems updated and running smoothly. They are also tasked with upgrading the system and its components when the need arises.

Provide assistance to employees in the daily operation of software, hardware and networks.

Configure LAN and WAN routers and all related equipment when new systems needed

Set up desktop computer equipment and install all network and system software, including operating systems and user software packages for new employees

Set up new users on LAN and/or WAN networks, provide access permissions to approved groups and configure security settings for new employees

• 2 years of hands-on experience in an information or related technical field
• A+ certification.
• Security+ certification.
• Help desk experience. One year of experience in information projects and/or help desk.

• Proficiency in Microsoft Office suite – Word, Outlook, Excel, PowerPoint
• Eligibility to obtain a U.S. passport
• Eligibility to obtain a security clearance
• Office automation equipment, phone systems, computers, network routers and switches, network attached storage and servers.

Phoenix Group was established in 2008. We believe our value lies in our ability to meet the technical and support requirements of all projects, at highly competitive rates. We appreciate the value of cost effective solutions and we implement cost strategies that ensure our contract offerings provide the best value at the lowest price to our customers.

Phoenix Group is committed to bringing together the right mix of senior and experienced personnel, with demonstrated experience, to both lead and support complex projects to successful completion. We maintain a robust reach-back capability to support our Customers, and we continuously work to match proven talent to individual customer requirements.

We strongly believe in a teaming approach to business, and value the synergy created through partnership which has a force multiplier impact, and which enhances competitiveness in both the Government and Commercial sectors.

We strive to provide the correct blend of forward thinking and program realism necessary to meet our customer’s obstacles head-on, and to create innovative solutions to their greatest challenges. We understand that requirements are continuously refined to meet program and end-user requirements, and we constantly improve our approach to ensure we provide the most technically robust and cost-effective solutions.