Information Technology Help Desk Technician

Help Desk Technician (A+ Certification)

Our client is hiring a Helpdesk Support Technician for their Bolingbrook Headquarters. This position requires excellent customer service skills both on the phone and in person. Candidate must be service oriented, able to communicate effectively with all levels of employees, including upper management. The selected candidate will be a self-starter with the ability to work independently and as part of a team, in addition to taking ownership of his/her assigned office responsibilities. Must be proactive and able to anticipate, analyze and resolve issues under pressure. Job will focus on high level customer service within the technical support field.

ESSENTIAL DUTIES:

• Providing excellent IT customer support for Headquarters answering phone calls, emails, walk ups, and resolving open tickets
• Tracking all end-user support activities through the IT Department’s system
• Maintaining communication with end-user, keeping them informed of issue resolution status for all tickets in the office
• Identifying issues that need additional support and escalating to internal or external resources
• Tracking and maintaining inventory of IT equipment in the office
• Reimaging computers and making repairs
• Managing new hire setups, including ordering and configuration of equipment
• Acting as point of contact for outside IT, vendors and office equipment
• Participating in demonstration, testing, configuration, and training of new technology
• Identifying opportunities to improve, automate, or simplify processes or systems

• Developing and maintaining an advanced level of proficiency with software and hardware in use
• Working independently to research and resolve complex technical issues
• Working as part of the IT Support Team, providing premiere customer service and support to all end-users, internal and external.

• Associates degree mandatory, Bachelors preferred
• 1-3 years of experrience in enterprise environment
• Strong communicator with approachable demeanor and customer service attitude

• Join an established leader in their industry with a strong reputation for caring for the people who got them there. Great team and low turnover.
• Strong benefits, bonus and overtime.

Hourglass Search specializes in Production, Distribution and Supply Chain Management as well as Engineering and Information Technology.  Our Recruiters have decades of experience assisting candidates with their careers.