Human Resources Agent

Overview

At WellStar, we all share common goals. That’s what makes us so successful – and such an integral part of our communities. We want the same things, for our organization, for our patients, and for our colleagues. As the most integrated healthcare provider in Georgia, this means we pride ourselves on investing in the communities that we serve. We continue to provide innovative care models, focused on improving quality and access to healthcare.

Responsibilities
Serves as primary contact for employees, retirees, and family member inquiries for assistance and information. The HR Operations Representative is responsible for resolution and general accountability for overall high-quality service and timeliness. Obtains and provides requested information or takes appropriate action to resolve, refer, or escalate issues in accordance with company and Wellstar HR Operation’s Center policies and practices. Must be flexible within hours of operation and willing to work occasional evening or weekend work as warranted. Maintains high degree of confidentiality.
The HR Operations Representative reports directly to the Director of Learning & Development. Key responsibilities of the role include: Responds to team member inquires, provides just-in-time resolution and escalates complex cases as needed.

Qualifications
Required Minimum Education:
Bachelor's degree in business, human resources, or professional certification such as CPP, CEBS, PHR is preferred.

Required Minimum Experience:
1-2 years of customer service work experience, preferably in a Hu
man Resources contact center environment. Basic knowledge and understanding of Human Resources Practices and Services

Required Minimum Skills:
Excellent oral and written communication skills and the ability to convey answer, issues and status changes in a clear, concise and effective manner. Excellent interpersonal skills and the ability to work effectively across all levels of the business. Ability to exercise professional judgment and assume responsibility for decisions which have impact on people and quality of services
Join us for outstanding benefits and development opportunities. We also offer state-of-the-art technology, professional support and advancement, and colleagues that rank amongst the best in the country.
Step up to your potential. Find out more and apply today!
 

About us
WellStar Health System, the largest health system in Georgia, is known nationally for its innovative care models and focus on improving quality and access to patient care. Remaining technologically innovative has enabled WellStar to be a leader in both the diagnosis and treatment of an extensive array of conditions as we consistently look at total patient wellness and ensure all systems support that focus.

As WellStar continues to serve a growing and diverse population, we have been recognized as a Fortune 100 Best Companies to Work For® for three years in a row and featured in Working Mother Magazine’s Best Companies list for eight years. Among many other accolades, WellStar was recognized in Fortune's 100 Best Companies for Women list in 2017 citing our dedicated, passionate team members for being able to provide world-class healthcare.

WellStar Health System is 20,000 team members throughout our 11 hospitals, 225 medical offices, outpatient centers, health parks, a pediatric center, nursing centers, hospice, and home care.

WellStar delivers best possible care by employing the top physicians, nurses, and staff, and providing our team members with an array of growth opportunities and unlimited career options. Our growing network of facilities offers a range of sizes and specialties that provide environments to best match the needs, goals, and preferences of any professional.