Help Desk Technician

Responsibilities include first tier support, system monitoring, assisting users with IT related problems / issues, submitting EARRS requests, and troubleshooting skills. Should be able to think outside the box to figure out ways to assist those who need help. Patience is a must! Must have a TS/SCI Full Scope Poly Clearance. This position is located in the Herndon area.  

Required Skills:   

• Tier 1 support experience  
• Excellent communication skills  
• Self-starter, being able to work independently  
• Patience especially with our more challenged users  
• Ability to learn new things and expand out of your area of expertise  
• Ability to be friendly and courteous on the outside to co-workers as well as the community you support even when you don’t feel so friendly on the inside   

Desired Skills:   

• Windows troubleshooting experience  
• ESMT knowledge (ticketing system)  
• EARRS experience  
• Ability to learn IT business systems and work with others as they try need help using their systems  
• DTO experience is a plus!  
• Willingness to write SOPs   

Analogiks is Small, Women-Owned and Minority Company. SWaM Certified and has long been a key partner that has consistently met our clients needs in a timely manner. Here at Analogiks our team has remained the prime source for talent identification, attraction and acquisition needs of client companies. Analogiks not only provides staffing needs but we assist our clients in maintaining a Diverse Workplace by specializing in hiring Veterans, Women in Technology and other talented resources.