Help Desk Support Specialist

Interbit Data is currently seeking a Help Desk Support Specialist to help support our applications in the Health Care community. The ideal candidate will have the skills to assist our customers with a high focus on customer service.

 

Candidate Requirements:

• Strong verbal and written communication skills
  • Responding to requests for technical assistance via phone, voicemail or email
  • Customer interactions should be logged and for other team members to understand what information has been communicated and/or resolutions have been taken.
  • Understand when an issue needs to be escalated
  • Creation of Knowledge Base articles to share resolutions with team members
• Positive attitude with strong desire to assist people
  • Must have the ability to have grace under pressure even when dealing with agitated customers.
• Demonstrated ability to multi-task, work independently as well as part of a team
  • Help and troubleshoot multiple customers throughout the day
  • Communicate customer interactions and/or resolutions
• Strong Troubleshooting skills
  • Diagnose and resolve software and hardware related issues
  • Ability to research problems independently
• Working Knowledge of Windows Operating Systems
  • Printers
    • Adding, modifying and removing
    • Changing drivers
    • Troubleshooting Printer problems
  • Networking
    • TCP/IP
    • Setup/Change Folder Permissions
    • Setup and Interact with Mapping Drive
  • Event Logs
    • Review and Search
    • Understand System Error Codes and what resolutions should be taken to fix the issue.
• Services
  • Installation, stop and start
• VPN’s
  • Setup, Troubleshoot and maintain

Desirable Experience/Exposure:

• CompTIA A+ certification
• Health Care Experience
  • MEDITECH
  • McKesson
  • Epic
  • Cerner
• HP PCL (Printer Command Language) knowledge
• HL7
  • Review and analyze communication issues
• Certificates
  • Basic understanding of how certificates are used and work
• Exchange and/or Active Directory knowledge

Founded in 1997 and named to the 2009, 2010 & 2011 Inc. 5000 list of America’s fastest growing companies, Interbit Data helps healthcare organizations deliver better, more consistent patient care with secure, reliable and cost-effective software solutions that improve operational efficiency. The company’s information distribution products deliver information securely over the Internet in multiple formats, such as fax, print, email, encrypted file or HL7 message format, and integrate easily into physicians’ practice EMRs. Interbit Data’s business continuance products give healthcare providers continuous access to patient data in the event of a network or system outage. Interbit Data products are used by more than 650 MEDITECH® customers worldwide.