Help Desk Support I (Customer Support)

Hi,
Let me know if you would be interested in the below opportunity.

Position: Help Desk Support I

Location: Denver, CO

Duration: 6 Months
 

Pay Rate : $ 15/hr on 1099
 

Description:

These positions/resources requested will serve as PEAK Call Center Agents responsible for addressing citizen/client questions related to technical issues accessing and navigating the system. Note that these resources should expect to be taking and resolving incoming client calls up to 90% of the time.

Duties:

Primary Responsibilities include the following:

• Answer incoming calls timely and accurately
• Answers inquires by clarifying desired information, researching, locating and providing information
• Resolves customers issues and concerns
• Creates and maintains knowledge articles
• Provide technical assistance to the customer (Examples)
  • Password reset
  • Account information
  • Case number information
  • Adobe Reader issues
  • Brower issues
  • Technical computer issues
  • Internet connectivity
  • PEAK navigation
• Enter information obtained from the call into a customer relationship management tool
• Utilize the IVR/ACD for incoming and outgoing calls
• Follow communication scripts when handling different topics
• Meet personal/team qualitative and quantitative targets

Minimum Requirements:

o Minimum of 1 year of experience in a call center

o Strong phone and verbal communication skills along with active listening skills

o Familiarity with CRM Systems

o Experience using IVR/ACD (Five9, Cisco, etc)

Desired/Preferred Experience & Qualifications:

o Understanding of a government environment and data governance

o Proficiency in Spanish is highly desired.

Awaiting for your responses !!!

 

Thanks & Regards,

Kishore Kumar

Executive Recruitment – US PSG| ClarusTec, Inc.

email id :  kishorekn@clarustec.com

ClarusTec, a dedicated government-focused company, offering unique bonus program (Recurring on-project bonus and one-time referral bonus) for all consultants working on our projects.