Help Desk Specialist

Position: Help Desk Specialist
Duration: 6 Months (with possible extension)
Location: Sacramento, CA 95811

Job Description:

•  Resolves issues surrounding computer hardware, software, network, and telecommunications systems while demonstrating expertise in customer service and technical knowledge. 
•  Records maintains and updates records in the Incident Management system. Performs analysis of problems and assist with corrective action to restore functionality, and works with technical, customer service or development staff to resolve recurring problems and issues with applications and/or products. 
•  Documents and submits problem resolutions to the knowledge database in order to assist other Help Desk personnel with problem resolutions.
•  Service Desk provides 7x24x365 support including weekends and holidays.(Does not apply to Irving location)

Minimum Qualifications:

•  Fundamental understanding of Systems and Networking basics. 
•  Must possess excellent verbal and written communication skills. 
•  Must be customer and detail-oriented and possess good decision-making ability.
•  Strong troubleshooting abilities are a must.
•  Knowledge and understanding of customer service techniques. Prefer knowledge of Microsoft Office automation solutions, and a willingness to learn new tools and technologies and take on new responsibilities as assigned.

Preferred Qualifications:

•  Certified Help Desk Professional, MCP, MCSE, A+, or certificate in related discipline preferred. 
•  Associates Degree or Higher.

Founded in 2000, DatamanUSA, LLC is a leader in providing comprehensive On-Call IT Services that include Project Management, Software Development, Integration, Management Consulting, Managed Services and Technical Staffing for both commercial and government organizations. During the last 18 years, over 1,000 DatamanUSA associates have aided our clients in the deployment of successful diverse Information Technology solutions.

DatamanUSA has the extensive, broad-based technical expertise required to deliver rapid solutions that are practical and customized for each application including the multi-platform (client/server and web) software applications, databases, systems support, such as Systems Development, Enterprise Architecture, IT Product, Project Management, Processes and Tools support and Infrastructure (server, application hosting etc.) support. DatamanUSA continues to keep abreast of latest technology trends and methodologies and has successfully continued to provide state-of- the-art services to our customers.