Help Desk

Job Description

 

Job Title: Help Desk-1

Job Location – REMOTE/Madison, WI

 

 

Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, email, and personnel requests for technical support. Documents, tracks, and monitors the problem to ensure a timely resolution. Has knowledge of commonly used concepts, practices, and procedures within a particular field. Help Desk capabilities with approximately 1-2 years of experience in the field or in a related area. Has knowledge of commonly used concepts, practices, and procedures within a particular field. Relies on instructions and pre-established guidelines to perform the functions of the job. Primary job functions do not typically require exercising independent judgment.

 

This Help Desk Shift is Day Shift 8 hours a day anywhere between 6:00AM to 5:30PM

 

This position will work both in the Office and remotely on a rotating basis. The rotation of working remotely is in place temporarily to allow for social distancing while still maintaining an expected in-office staffing level required by our CIJIS Data Center accreditation. Working remotely requires the individual to have a telephone (land line preferred but cell phone is OK), windows 10 computer with a current security/anti-virus program, headset, and a location with no distractions. No equipment will be provided by Client.

Company Description:
Recruiting firm. provide quality candidates to clients. Need 50+ Material handlers for our client.
Recruiting firm. provide quality candidates to clients. Need 50+ Material handlers for our client.