Front Desk Receptionist

Overview: Responsible for welcoming visitors, residents and staff, handling external as well as internal calls, receiving and exchanging messages and providing general information.

Important Duties And Responsibilities:

In this position, the following duties are standard. This list shall not be construed as being unique or all-inclusive. They can involve and delegate other duties.

• Carries out responses and reception duties by telephone as required.
• Takes full messages with necessary information and transmits messages to the intended recipient.
• Greetings to residents and to Guest. Answers questions, and offers guidance.
• Collates Advertising department brochures.
• Prepare meal tickets for members of the team and family members, which provide meal count sheets for the workers at Dining.
• Updates the daily Resident Phone List and Roster, Move-In and Move-Out Register; Guest and Sign-In Logs as required.
• Manages appointments for residents and family members such as hair dresser, transportation etc. but not limited to.
• Maintains and maintains neat and organized desk and entry area.
• Organizes, distributes mail to employees, the executive director and the coordinators of departments.
• Maintains adherence to all policies about company staff and defined operational policies and procedures.
• Many related tasks.

Guidelines 

• Performs as the facility 's central support center, takes messages and redirects calls as appropriate.
• Supervises the flow of traffic into and out of the house, and ensures that visitors and residents sign in and out.
• Writes, copies and distributes a Census Form when residents are admitted or discharged, leaves the facility due to relocation, is removed as part of an emergency transfer, is removed due to absence or expires.
• Documents with family and resident concerns in the log book and report them to the appropriate supervisor
• Supervises distribution of flowers or packages to residents,

QUALIFICATIONS
The receptionist has to have excellent communication skills and basic computer skills. Must have strong organizational skills and have a multi-task capability. Have to enjoy working with the elderly people.
 

About us
With more than 200 airport operations across 6 continents, Menzies Aviation relies on more than 30,000 employees to ensure our services hit the heights which are expected of us. We offer landside and airside services tailored to our customers’ needs; timed to their schedules; and delivered by teams with the knowledge, tools, and passion to set standards rather than chase them.

Do you catch yourself searching the sky when you hear an airplane flying overhead? Embrace your passion for aviation and let your career take off with Menzies Aviation. As a leading global provider of Passenger Services, Ramp Handling, Cargo Handling, Technical Support and Fueling services, we provide a range of career opportunities.