Front Desk Receptionist

This is an evening receptionist position. The Medical Receptionist is responsible for performing office duties, recordkeeping functions, receptionist duties, and administrative and follow-up functions to assist in the operation of a medical office. The Medical Receptionist will work with and receive supervision from the practice manager, physicians, nurse practitioners and physician assistants.

• JOB SUMMARY

• Greets visitors, patients and associates entering the Good Shepherd facility. Provides customer service to all who enter the building. Provides assistance with all transportation needs of our patients.

• Actively participates in maintaining and/or improving quality improvement initiatives, including but not limited to the Physician Billing computer system and patient satisfaction survey.
• Maintains high level of competence on Physician Billing computer system.
• Takes active role in facilitation of team approach to functions within the department:
• Attends departmental meetings.
• Actively participates as a team member in resolution of problems as they are identified.
• Analyzes current procedures, bringing suggestions for improvement to the attention of team members and supervisors for consideration.

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  ESSENTIAL FUNCTIONS
  • COMPLETES PRIMARY CUSTOMERS’ PURPOSE FOR ENTERING THE FACILITY
    • By addressing their needs and directing them to their proper destination.
    • By receiving faxed trip requests and passing onto transportation service provider.
    • By answering phones and scheduling trips with transportation service provider.
    • By processing trip changes by canceling trips and rebooking with transportation service provider.
    • By working with all Good Shepherd departments on the Allentown and Bethlehem campuses handling customer service requests, such as answering questions relating to trips and changes in scheduling.
    • By constantly communicating with the dispatch department of transportation service provider.

   

Phones:

• Answered in a courteous manner.
• Within 3 rings.
• Identifying self and practice.
• Determining and prioritizing the nature of the incoming call.
• Responds to patient communications and routes complete and accurate messages to the appropriate individual.
• Ensures patient satisfaction at the end of each call.

Office schedules:

• Maintains patient and physician office schedules
• Schedules patient appointments according to the guidelines of the practice.
• Ensures patient access to requested provider when available

Registration:

• Greets patients in a polite, prompt, helpful manner
• Registers patients according to the guidelines of the practice
• Verifies patient demographics and insurance information at each visit.
• Captures any barriers – i.e. language, vision, hearing etc.

• Exercises good judgment and communications, demonstrates an awareness of emergency situations.
• Provides information, direction and other assistance to the patient as needed.
• Establish and maintain accurate patient records and record filing system.
• Types, files, and distributes correspondence as directed.
• Maintains a consistent patient flow, and advises patients of delays in schedule.
• Monitors and maintains patient reception area; cleanliness and noise level.
• Review charge slips submitted by physician and accurately enter charge information, assist physician with accurate coding information and process in a timely fashion to the Central Business Office.
• Be familiar with policies of various insurance companies.
• Verifies and explains charges to the patient. Collects any amounts due at time of service. Provides patient education as it relates to insurance and balances owed.
• Scans and indexes labs, consults etc. Backlog not to exceed 72 hours.
• Obtains and tracks patient referrals.
• Advises clinical staff of any hearing or language barriers the patient seems to have.
• Responsible for working with the care team to provide administrative assistance, as needed.
• Processes requests for medical records according to practice, State and HIPAA guidelines.
• Prepare miscellaneous reports as requested.
• Coordinate supplies and equipment needs with various departments and vendors.
• Open/close office as required.
• Receive, sort, and send mail as needed.
• Maintains office supplies. 

If you are motivated to provide excellent service and enjoy helping others, we have an excellent opportunity in a growing organization!

All Applicants need to be able to multi-task, have excellent verbal/computer skills, type 35-40wpm and have at least one year of office or customer service experience – preferably in a medical setting. Bilingual in Spanish is a plus. MUST BE FLEXIBLE!! Initial training will need to be consistent Full-time hours for a month.

 Schedule: Part time, Evenings, 3p-8p, 8a-4p  

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