Front Desk Clerk II

Affinity Management Services is a Condominium Association Management Company proudly serving Miami-Dede and Broward for the last 13 years! We have grown over this time because of our focus on supporting our associations in creating a first class living environment for their residents and for our commitment to providing quality and innovative services in doing so. Demand for our services is ever growing and we are looking for individuals to join us on our quest to empower and transform each community we partner with.

Members of our team enjoy many benefits. In addition to competitive pay and time off, a respectful, caring and positive working environment, team members are also given an opportunity for growth and promotion within the organization. Available resources such as specialized training, membership to industry-related organizations and mentoring support individuals in their career development aspirations.

The Front Desk Agent must have a high level of professionalism and effective decision making. We’re looking for a friendly individual who genuinely enjoys being around people and who can manage multiple tasks at once. The ideal candidate will have previous customer service experience and will understand the importance of responding quickly to guests’ needs and complaints. You’ll be corresponding with guests through email, over the phone and in person. If you’ve worked in the hospitality industry before, we definitely want to talk to you.

Front Desk Clerk responsibilities

• Answer the phone at the front desk to respond to current and prospective guests’ needs
• Book reservations for individuals, families and groups as required
• Greet walk-in guests and guests with reservations when they arrive at the front desk
• Schedule special services
• Refer guests to local amenities and venues
• Communicate guests’ requests and complaints to the appropriate department
• Maintain a clean and neat front desk area
• Monday- Friday 4:00pm - 12:00am (need 4 candidates) with some weekend
• 40 hours

• High school diploma/GED required
• Bilingual is a plus
• 2+ years’ customer service experience preferred
• Excellent oral and written communication skills
• Friendly phone manner a must
• Willingness to work nights, weekends and holidays
• Familiarity with the hospitality industry is a plus
• Willingness to maintain confidentiality

Affinity in a non smoke environment

Affinity Management Services is a Condominium Association Management Company proudly serving Miami-Dade and Broward for the last 13 years! We have grown over this time because of our focus on supporting our associations in creating a first class living environment for their residents and for our commitment to providing quality and innovative services in doing so. Demand for our services is ever growing and we are looking for individuals to join us on our quest to empower and transform each community we partner with.