Front Desk

Description

 

Duties and Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Greet all guests in a standing upright position as they enter the community maintaining the highest quality of customer service.
• Monitor and authorize entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of premises. All “check-in” policies and procedures must be followed without any exceptions.

• Coordinate with office administrative staff to maintain and update all unit owner information in computer database.
• Utilize proper phone etiquette for all incoming and outgoing phone calls made to residents. All calls should be clear and in a professional manner.
• Report any violations of the Rules and Regulations that are noticed at any time.
• Observe precautions required to protect Residents, guests and property, and report damage, theft, and found articles to supervisors.
• Maintain the “key” control system and assure that all keys are locked and accounted for at all times. 

• Be familiar with the fire alarm system operations and report all incidents to management.
• Call police or fire departments in cases of emergency, such as fire or presence of unauthorized persons.

• Follow all standards policies and procedures with regards to emergency response by coordinating with Management, Chief Engineer, or Fire Rescue / Police services.

• Write reports of daily activities and irregularities, such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences.
• Report any and all maintenance items which include, but is not limited to, burned out lights, leaks, broken equipment to the Association office daily.

 

Work Environment
The working environment will be indoor and will require team member to sit and stand frequently.  Low to moderate noise level in the workplace

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

The employee is occasionally required to sit, stand, reach, lift, bend, kneel, stoop, climb, push and pull items weighing 30 pounds or less. The position requires manual dexterity; auditory and visual skills; and the ability to follow written and oral instructions and procedures.  Ability to detect auditory and/or visual emergency alarms. Noise level in the work environment is usually low to moderate.

 

Position Type/Expected Hours of Work
Days and hours of work will be determine at the property.  This schedule may change to accommodate the business needs of the property.
 

Required Education and Experience

• High school diploma or GED; some college preferred
• Must be familiar with using computer software to perform various tasks, and must demonstrate organizational skills, excellent interpersonal skills and strong communication skills
• Minimum six months related experience and/or training.
• Bi-lingual English/Spanish may be required at some locations
• Previous work experience in the hospitality industry highly preferred

 

Position Supervision
Employee reports directly to the department supervisor and/or the Association Manager of the community.

Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

 

Travel Required
No. No travel is expected for this position.
Qualifications
Behaviors
Required
Team Player
: Works well as a member of a group
Thought Provoking
: Capable of making others think deeply on a subject
Enthusiastic
: Shows intense and eager enjoyment and interest
Dedicated
: Devoted to a task or purpose with loyalty or integrity
Education
Required

High School or better.

Company Description:

About us
When you work for KWPMC, you become a part of our family. The sense of camaraderie and care that each KWPMC employee experiences helps to ensure that our employees are happy, driven, growing and thriving. We invest in your success!

With over 15 years of experience, KWPMC has fast become an industry leader in each region the company operates, with more than 1,700 employees based in eight offices. From upscale high-rises to stately HOAs and garden-style apartments, we take pride in the diversity of properties we serve and our ability to meet the unique needs of more than 80,000 units.

Our mission is to provide the highest quality property management services including exceptional accounting, knowledge-based maintenance and dedication to superior customer service and luxury hospitality.

The strength and competence of our management teams consistently sets us apart from others. Each member comes highly qualified, is exclusively trained on all aspects of service, and with a strong emphasis on fiscal responsibility.