Front Desk Agent

A beautiful hotel on Anna Maria Island looking for a qualified Frost Desk Agent.

If you are friendly, responsible, flexible and love the hospitality industry, you are in the right place.
This position includes working afternoons and nights (until max. 10 pm), weekends and holidays.

Duties:

• Contributes to an overall exceptional experience from check-in through check-out.
• Knows how to use Front Office equipment.
• Knows room locations, types of rooms available, as well as other services of the property.
• Possesses a working knowledge of the Standard Operating Procedures and applies them accordingly.
• Identifies different types of guests and their needs, providing an anticipatory and personalized service and exceeding their expectations.
• Resolves their problems quickly, efficiently with interest and empathy.
• Must be sales-minded. Presents options and alternatives to guests and helps in making choices, selling rooms and other services of the hotel.
• Concierge services – promoting, explaining and booking activities for guests.
• Has proper knowledge of the surrounding area in order to assist guests with their queries.
• Performs cashier related functions like posting charges to guest accounts, billing and invoice settlement, etc.
• Maintains the cleanliness and neatness of the work area and common spaces.
• Ensures the Hotel appearance is always pristine.  Monitors grounds and housekeeping to ensure completion of their daily/nightly task lists.  

Please email if you are interested.
Looking to hire ASAP.

Beautiful hotel on Anna Maria Island.

We work hard to make our guests happy and take care of all their needs.