Entry Level Operations

Department:  Carton Gluing

Position reports to:   Production Manager

Summary:     

The Customer Fulfillment Technician position can be the beginning of a challenging life long career or can be used as a stepping stone within the organization.  Employees will work one on one with a mentor and will receive proper training in safety, quality systems, and job function.  Customer Fulfillment Technicians will inspect product and place it into the hopper of the folder/gluer at production speeds.  Documentation and paperwork need to be properly completed before the job is released to the next department.

Job Duties/Responsibilities (The “What”):

• Packing of glued cartons into corrugated cases for shipment to our customers.
• Completes all documentation and reporting in the ERP accurately.
• Inspection of product being produced on the folder/gluer.
• Assists in minimizing the scope of remakes (identifying problems in a timely fashion through inspection).
• Provides information to the operator, production lead and/or management during the production run minimizing waste.
• Performs other related duties as required.

Leadership (The “How”):

• Lives and conducts business by a values-based “walking the talk”.   Leads and maintains a high level of consistency between what is said, and what is done.  Is committed to the “What” that needs to be done, and also the “How”-- the manner in which it is accomplished.
• Is committed to employee engagement and fostering two way dialogue and active communication with employee owners on all shifts.  Is committed to a visible presence with all teams.
• Holds people in high regard.  Gains buy-in from team members, is transparent, credible, and trustworthy.  Has the courage to tell the truth, and is able to resolve conflict. Encourages skill development and learning.
• Grasps the power of Employee Ownership, and can relate positively with Employee-Owners.  Is able to coach, encourage, support, teach, counsel, correct, and hold accountable.
• Committed to lean and process improvement. Has a bias for action, is committed to Lean practice and discipline, works effectively with teams, is comfortable with data and utilizing it to influence business decisions.
• Ability to lead and influence.  Leads by example and models exemplary behavior, including emotional balance and maturity.  Ego is appropriately in check.
• Supports the Cultural Behaviors and understands their role in both the external competitive and internal employee-ownership arenas: Quality Lifestyle, Customer Experience, Lean Enterprise, and Solutions Engineering.
• Believes that most people want to do a good job, want to be part of a successful company, and desire to make a contribution to that success in a meaningful way.  These influence how the Leader interfaces with others and approaches business challenges.

Requirements:

• Motivated individual with good communication skills.
• The ability to understand defects which may be encountered in the manufacturing of Folding Cartons.
• A positive attitude and good attendance with the willingness to work overtime on short notice.
• Team player that believe safety must always be practiced and be a priority.
• Hand eye coordination to feed or catch product in a fast paced production setting.
• Accurate reporting in the ERP and on other documentation.
• An eye for detail will be critical for detecting quality imperfections during production.
• The ability to make quality decisions while under production pressures.
• Mentoring skills for training new and inexperienced members of your team.
• Physical Requirements: Twisting, turning, squeezing, grasping, reaching, reaching over equipment, kneeling, crawling, pulling, extended periods of standing, ability to lift 50 pounds.

Nosco is a full-service packaging solutions provider serving more than 400 customers in the healthcare industry. With over 110 years of experience, we bring together business resources and technical expertise to better understand your packaging challenges and deliver customized solutions. We focus on service to help continuously improve efficiencies related to supply chain, cycle times, lean initiatives and product launches.

Our customers have told us that we earned their business by providing innovative products, supported by excellent engineering and responsive service. This is only possible with a true commitment to process excellence and quality.