Enterprise CRM Architect (Salesforce)

Enterprise CRM Architect (Salesforce)

Anywhere in US (Remote work role)

The Enterprise CRM Architect is responsible for interpreting the organization’s objectives and enterprise architecture context into a rolling five year technology roadmap aligned to business goals and objectives. This role requires a strong understanding of marketing technologies, digital experience and customer engagement platforms with Salesforce and Adobe Experience Manager. This role requires a solid background in data management and design especially around Customer, Consumer and Product Data. The successful candidate will be responsible for designing, developing and implementing software solutions to address complex business issues and provide technical and process leadership with the IT department.

Key Responsibilities:

• Drive Salesforce CRM implementations through all project phases including discovery, definition, build, test and deploy.
• Strengthen customer digital experiences by evangelizing industry trends, customer-journey mapping, organizational assessments and other techniques to deliver high-impact recommendations to the business.
• Partner with the business and Data Architecture team to design data and business process flows to support the goals of the business.
• Analyze solutions and technologies and make recommendations based on knowledge of the organizations current and future needs.
• Maintain an understanding of long-term company strategy and ensure that designs will enable the company to meet the changing industry/competitive demands.
• Review business and technical requirements, focusing on solution development throughout the project lifecycle, supporting development and testing activities.
• Provide technical design direction and solutions for architectural and functional requirements so software is written or purchased with consistent thought and support.
• Lead comprehensive Product/Tool Evaluation and Selection services.

Job Qualifications:

• Minimum 5 years of experience as an Enterprise CRM Architect.
• 10 years of experience implementing CRM, Sales and Marketing Applications.
• 5+ years of experience in Salesforce (SFDC) CRM with end to end implementation experience.
• Salesforce.com integration experience including between different business systems as well as working with integration tools.
• 3+ years experience with Adobe Experience Manager.
• Experience with sales support team tools in a B2B environment.
• Ability to define the system landscape, to identify gaps between current and designed end-states and deliver a CRM solution.
• Experienced in creating reference architecture, and roadmap necessary to hold architecture delivery to the level of quality.
• Strong verbal and written communication skills.
• Ability to travel once a month to Corporate location.
• Lives within 30 miles of a major airport.

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