Emergency Services Dispatcher

The Emergency Services Dispatcher is a FLSA non-exempt entry-level position under the general supervision of the Emergency Services Dispatch Supervisor.  This position performs critical public contact and communication work necessary for dispatching police, fire, and emergency medical services to emergency and non-emergency situations.  As the first point of contact with the public via the emergency 911 lines and other telephone lines, the employee must obtain information from callers who may be injured, confused, hysterical, frightened, or abused.  The position requires employees to work in highly stressful, emergency situations where injury or death of individuals might occur as a result of an error.
 
This job description is an overview and is intended to describe the general nature and level of work being performed.  It is not intended to be an exhaustive list of all the functions and tasks required of the position

As part of the 911 network, emergency service dispatchers of the Pueblo 911 Communications Center provide dispatching services and support for the City of Pueblo's Police and Fire Department.

Each year, over 130,000 calls for service are dispatched from the center. The telecommunicators also provide supplemental communication services for many city departments in addition to providing mutual aid for other area agencies including the Pueblo County Sheriff's Office, Colorado State Patrol, Pueblo Rural Fire Department, and PAWS for Life.

Mission Statement
The Communications Section exists to provide for our community's safety and well being. To accomplish our mission, we will:

• Assist our citizens by dispatching appropriate responses to their concerns
• Be compassionate and empathetic in our delivery of service
• Be proactive in providing a safe community for our citizens
• Protect those in harm's way by providing resources to assist them
• Strive to achieve a high level of citizen and user satisfaction
• Work as a team within our division, within our city organization, and with other agencies
• Manage your false alarms.