Doggy Day Care Manager

Position: Dog Day Care Manager

Position Description: A critical logistics, staff management, organizational, and customer
service role at Families With Pets.
About the Company: Families With Pets is a rapidly-growing company that provides a wide
range of pet services, including dog walking, pet sitting, dog day care, dog training, and dog
boarding for its residents only. Currently in its first year of operation, we plan to expand to other parts of NYC within 12 months being present in all Boroughs and beyond. Since the company’s inception, Families With Pets
has focused on providing trustworthy, reliable, and personalized animal care. To
streamline the customer experience, the company uses online portals to manage and administer its services, and to provide customers with daily updates about how their pet is doing while they are out working or at appointments for their case. By maintaining high standards of customer care, Families With Pets has been able to
expand its offerings without losing the company’s community and customer-focused spirit.
 To find out more, visit
www.familieswithpets.org and follow us on Facebook and Instagram .
Responsibilities:
Administration and Scheduling – 25%
● Serve as the “bottom-line” Manager for all Day Care operations at our facility currently during the hours of 7am - 4pm
Monday through Friday.
● Supervise basic Dog Boarding operations, since all Doggy Day Care is done at our
Dog Day Care facility, during the same hours.
● Maintain our online system, Pet Exec, to ensure that it is functioning correctly, that
customers are able to request the proper services, and that customers are being
properly billed for the services they do use if they are extra.
● Enroll new customers in Pet Exec, and ensure that they receive the proper
automated emails containing their login credentials. Once customers are enrolled,
they are responsible for scheduling their own services.
● Maintain the Day Care calendar to ensure that dogs are being dropped off and
picked up when and where they are supposed to be.
● Maintain familiarity with the transport needs of our Day Care and Dog Boarding
clientele, and ensure that transports using our company van each morning are
scheduled and taken care of.
● Ensure that appropriate staffing is always in place to meet the demands of the Day
Cares.
● Be responsible for profitability and growth of Day Care services.
Staff Supervision, Training, and Coordination – 25%
● Supervise a staff of Day Care Attendants to ensure that all our Day Care services are
delivered in a way that meets company policies and exceeds customer expectations.
● Supervise the morning van driver while he/she completes the required morning
transports to and from our facilities.
● Help train new Day Care Attendants, ensuring that they have the tools they need to
provide excellent customer service and care for the dogs who are entrusted to us
● Maintain the Policies and Procedures Manuals for our two facilities.
● Respond to staff logistical and pet related concerns during the day, and troubleshoot
any issues that arise in the Day Care or Dog Boarding departments between 7am -
2pm.
● Serve as a “jack of all trades,” able to fill in for Day Care staff and assist with field
operations on an as-needed basis.
● Coordinate closely with our Dog Boarding Manager to ensure that the dogs boarding
 are properly taken care of.
● Apprise the Dog Boarding Manager of anything he/she needs to know to take over
supervision of the Day Care facilities from 1pm - 8pm.
Customer Service and Communications – 20%
● Serve as the face of Families With Pets for all Day Care customers,
● Respond to enrollment forms submitted by new customers, coordinating times for
them to visit Day Care for the first time and visiting their rooms for consultations if
necessary.
● Respond to customer inquiries regarding scheduling, billing, or other issues.
● Monitor the dedicated Day Care email address for customer questions that
attendants may need help with.
● Explain to customers how Pet Exec’s various functions can address their questions,
with an eye towards making operations as autonomous as possible.
● Spot-check the daily updates that are sent to customers, ensuring the quality of the
updates and attached pictures.
● Compose a bi-weekly “newsletter” that is sent to Day Care customers, sharing cute
pictures of the dogs, business updates, community events, or other news.
Facilities Management – 15%
● Maintain the upkeep and general appearance of the Day Care facility.
● Maintain systems for organizing and cataloging belongings that customers bring
with their dogs to Day Care, such as leashes, food, or other supplies.
● In coordination with the General Manager, schedule any necessary maintenance at
the facilities, ex. electrical, plumbing, painting, HVAC, or other construction work.
● Track and order supplies for both facilities, such as cleaning products, labeling
materials, dog treats, or other supplies.
● Complete routine inspections of both facilities to ensure that procedures in place for
cleanliness and maintenance are being followed.
Weekend Manager on Duty Rotation – 15%
● Every fourth weekend throughout the year, serve as “Weekend Manager on Duty”
for the duration of the weekend.
● From Friday evening through Monday morning, the Weekend Manager on Duty is
the bottom-line Manager for all company operations. This involves supervising
weekend staff, responding to phone calls from customers, and ensuring that all
services are completed satisfactorily. This requires a working familiarity with every
department of the business, not just the Day Care operations.
● Serve as one of two “Managers on Duty” for the entire week of one of the following
holidays: Thanksgiving, Christmas, or New Year’s. Holiday shifts are chosen by
lottery.
Minimum Requirements:
● A passion for animals, especially dogs
● A passion for customer service, logistics, and efficiency
● At least one year of experience in a customer service related industry
● A one year contractual commitment, inclusive of a three-month probationary
training period
● Willingness to commute around the city by public transit, bicycle, your own
automobile, or in the company van
● Clear driving record and valid driver’s license
● Clear FBI criminal background check
● Proficiency with Microsoft Office programs, primarily Excel and Word
● Proficiency with Google cloud products, including Gmail, Google Drive, Google Maps,
Google Calendar, and Google Voice
● Knowledge of and basic troubleshooting abilities for both Android and iOS operating
systems

Working Conditions:
● Most time will be spent at our two dog Day Care facilities, primarily our Brookland
location, with portions of time spent working from our main office in Inwood, NYC.
Work may require driving or bicycling in various weather conditions, and
walking, standing, and interacting directly with customers and animals at the
facilities. Ability to climb stairs and endure moderate to occasionally intense
physical activity is required. Must be comfortable interacting with and handling
domesticated animals of all types that may be as big as 120lbs.

Benefits:
● Competitive benefit package provided
Compensation:
● Salaried position
● Generous compensation commensurate with experience
● Performance bonus eligible

We are a Non Profit and our operations is being a Homeless Shelter for People with their Dogs or Domestic Violence survivors with their Dogs who need a place to stay till they get back into a permanent housing situation with our network of partners