BOLD is an established and fast-growing technology company that transforms work lives. Since 2005, BOLD has delivered award-winning career services that have a meaningful and positive impact on job seekers and employers. BOLD’s robust product line includes a professional resume and cover letter writing services, scientifically validated career tests, and employer tools that help companies hire, onboard, and communicate with their staff.
BOLD’s Product Design team is seeking a Director of UX Research who will play a critical role both in the development of new products from concept to launch and with the iteration of existing products. Research is a critical input into the product development process at BOLD one that helps our teams understand customer needs, define problems, generate ideas, and evaluate potential solutions. This role will partner closely with product managers, designers, and engineers.
You will manage a small but growing team while also having the accountability to directly conduct larger strategic research projects. To be successful in this role, you’ll need a good balance of strategy and tactical execution.
This position is a People Manager role and reports to the VP of Design.
Lead prioritization for the research strategy by collaborating with senior leaders of product, design, and engineering to get the team to focus on research initiatives that can have the most impact
Manage, lead and mentor other UX Researchers and junior team members in their projects
Conduct individual research (exploratory, generative, and evaluative) and facilitate design thinking workshops with stakeholders
Uplevel research insights that are actionable and compelling through creative presentations and deliverables across the organization
Drive strategic and tactical research that considers business objectives and vision
BA/BS degree in graphic design, design communication, human-computer interaction or related field, or equivalent combination of education and experience
5+ years of experience in user experience design or industry experience (corporate, software, web or agency)
Experience working with cross-functional teams (including user research, product management, and engineering)
Fluency in qualitative methodologies including in-depth-interviews, contextual interviews, field research, usability studies, diary studies, focus groups, etc.
Design fluency with interaction design, user interface design, visual design, user experience design, and design thinking
Proven success influencing leaders of product, design, and engineering
Dynamic communicator with strong listening and analytical skills
Team player who seeks opportunities to collaborate
Experience conducting or managing international research
Quantitative research experience such as A/B testing, SQL, statistical analysis, data analysis, and working with large amounts of data
Familiarity with quantitative methodologies
BOLD is a fast-paced, innovative company full of smart, committed people who are passionate about our products and love helping people find the career of their dreams. We balance work and fun while continuing to build a successful, fast-growing company that is changing the way people get jobs.
Our vision is to revolutionize the online career world by creating transformational products that help people find the careers they love and reach their full potential.
BOLD is an equal opportunity employer. All persons will receive consideration for employment without regard to race, color, religion, gender, pregnancy, national origin, ancestry, citizenship, age, legally protected physical or mental disability, covered veteran status, status in the U.S. uniformed services, sexual orientation, gender identity or expression, marital status, genetic information or membership in any other legally protected category.
Qualified applicants with arrest and conviction records will be considered for the position in accordance with San Francisco’s Fair Chance Ordinance.