Director of Human Resources- Kessler

The overall objective and purpose of the Director of Human Resources position is to align the property Human Resource objectives with hotel and company strategies to deliver HR services that enable business success. The incumbent is responsible for talent acquisition, succession/workforce planning, performance management and development at all levels and coaching/developing others to help influence and execute business objectives in the most efficient manner. They are to provide inspiring and strategic leadership while directing the activities of the property in support of the mission, core values, standards and goals established by the company.

Areas of Responsibility (AOR)

Primary areas of responsibility include, but are not limited to the following:

• Partners with SVP of HR to ensure that property Human Resource strategies are in alignment with the overall company strategic HR framework
• Analyzes wage and salary reports and data to determine competitive compensation plan
• Prepares personnel forecast to project employment needs
• Writes directives advising department managers of company policy regarding equal employment opportunities, compensation, and employee benefits.
• Consults legal counsel to ensure that policies comply with federal and state law
• Develops and maintains a human resources system that meets top management information needs
• Oversees the analysis, maintenance, and communication of records required by law or local governing bodies, or other departments in the organization
• Studies legislation and other publications to assess industry trends
• Partner with the Payroll Department to process payroll for assigned property
• Implements and sustains Human Resource initiatives at the property
• Develops staffing strategy in collaboration with the hiring manager; manages the hiring process
• Coordinates the Human Capital Review process at the hotel and leads succession planning at the property level
• Creates development plans in collaboration with an individual’s manager and assists with follow-up
• Ensures managers are properly documenting performance, including progressive discipline and performance reviews
• Champions communication throughout the property
• Executes and follows up on the Grand Performer Engagement Survey
• Keeps current and knowledgeable in the internal and external compensation and work competitive environments
• Conducts investigations when complaints and concerns are expressed by Grand Performers or are observed by Human Resources
• Manages Unemployment Claims, prepares for and attends Unemployment Hearings
• Trains staff on human resource policies, legal compliance issues, improvement of job skills, and other courses to develop Grand Performers
• All other duties as assigned, planned or unplanned

Knowledge / Skills / Abilities (KSA)

To perform this role successfully, an individual must have experience achieving desired result(s) in their areas of responsibility. The requirements listed below are representative of observable behaviors and essential knowledge, skill, and abilities required of a successful incumbent.

• Strategic business leader - Works strategically to devise plans in alignment with organizational goals.
• Cultivates engagement - Builds loyalty to the company and not to themselves. Proven ability to host/facilitate effective meetings, motivate teams to produce results with tight time frames while simultaneously managing several projects.
• Generates alignment - Ensures proper time and effort is spent to build high level performance and consistency throughout collection.
• Leads with courage - Provides a culture of accountability.
• Execution of plans - Utilizes our systems, tools and resources to accomplish results and achieve goals.
• Strong written, verbal, and interpersonal skills.
• Strong computer system and HR related application knowledge and skills
• Ability to work with considerable independence, developing processes to accomplish objectives in alignment with broader business objectives
• Ability to successfully surface opportunities in work processes and staffing optimization

Supervisory Responsibilities

Supervisory and leadership responsibilities include achieving results through providing direction and accountability of the following Grand Performers within the culture and policies established by the Kessler Collection.

• HR Specialist

Standards & Culture

Individuals must serve as a cultural ambassador by upholding and promoting our standards.

Image & Presence: Bohemian. Our team is sophisticated and purposeful in their communication and body language

• 50% Classical European, 35% Colorful Gypsy Lifestyle, 15% Funky California Free Spirit

Service: Intuitive. Our team inspires the guest (and Grand Performer) experience with warmth and deliberate elegance.

• Greet, Undivided Attention, Enthusiastic Response, Smile, Thank You
• Listen, Empathize & Apologize, Accept Responsibility, Do Something About it, Exceed Expectations, Recover Loyalty

Performance: Extraordinary. Our team rises to outperform and consistently beat our best for even better.

• ALIGN
  • Build loyalty to the company and not yourself
  • Enhance property/company perception by both community and Grand Performers
  • Align yourself with the company and lead others to do the same
  • Collaborate effectively to accomplish goals and achieve results across departments and property locations
• ENGAGE
  • Actively participate in meetings and shares ideas to determine the right course of action
  • Foster a climate where individuals are committed to partnering and asking for help when needed
  • Enthusiastically share knowledge, experience and talent with others
  • Suggest methods for improving productivity and product quality
• EXECUTE
  • Prepared and punctual for all meetings
  • Conducts business and complete tasks according to Standard Operating Procedures
  • Utilize required systems, equipment and resources
  • Increase revenue/productivity while keeping costs within budget
  • Prioritize urgent/vital tasks in order to meet set deadlines
• ACCOUNTABLE
  • Improve professional competency and property/location performance
  • Accept responsibility for actions and/or inaction
  • Self-aware, solicit and embrace feedback
  • Communicate feedback openly and respectfully

Key Partnerships:

To perform this role successfully, an individual must cultivate successful relationships with the following individuals to achieve alignment and support.

• Sr. Vice President of Human Resources
• General Manager
• Controller

Minimum Qualifications

Education, License, Certifications, Experience

• Bachelor’s degree in Business or related training equivalent - required
• 7+ years of relevant work experience in similar scope and title – required
• Experience within luxury brand/markets – required

Work Environment / Conditions

The work environment/conditions described herein are representative of those that an incumbent may experience.

• Must be comfortable working in a shared space, with constant noise, without the use of a private office.
• Must be able to cope with frequent changing priorities and deadlines with a high degree of optimism, professionalism & collaboration.
• Schedules may vary from week to week based on business demands in excess of 40 hours with or without notice.

Physical Demands

The physical demands described herein are representative of those that must be met by an incumbent to successfully perform the essential functions of this job.

• While performing the duties of this job, the incumbent is regularly required to move 10lbs on a daily basis.
• Push, pull, and lift up to 50lbs on a weekly basis.

While performing the duties of this job, the incumbent is regularly required

Company Description:

Kessler is a visionary hospitality brand that owns, develops and manages specialty hotels, restaurants and retail that treat guests to the Bohemian lifestyle and unique experiences. Our team has integrated experience in hotel development, ownership in hotel development, ownership and third-party management — giving us a unique perspective on how to create value through quality operations for our owners and unique experiences for our guests.