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DialogFlow Developer

  • Kloudhive LLC
  • New York, NY, 10007
  • Contract
  • Bachelor's Degree
  • Experienced
View All Jobs at Kloudhive LLC

Posted on

Job Description:
Title - DialogFlow Developer
Location - Remote
Type of Employment - Contract 


Role & Responsibilities
 

• Develops and deploy call flow applications (Interactive Voice Response applications) that have an impact to the customer and a support or sales agent’s experiences

• Partner with internal teams to define and implement solutions that improve support experiences

• Maintain highest levels of development practices including technical design, solution development, systems configuration, test documentation/execution, issue identification and resolution, writing clean, modular and self-sustaining code.

Person Specification 

• Bachelor’s degree, or equivalent in Software Engineer, Computer Science or closely related field

• Hand on Experience on Google DialogFlow

• 3+ years IVR / Speech Recognition experience

• The ability to design call flows from requirements documentation and workshops

Expert knowledge of 1 or more IVR development environments, such as Genesys composer, Avaya AOD, Voice Objects / CXP etc.

• A working knowledge of IVR environments and operating systems, including administration of UNIX and Linux

• A working knowledge of telephony technologies including call routing, SMS, VOIP

• State Machine Experience & Knowledge

• Unix/shell scripting (Bash, PowerShell or any other shell)

• Application support experience


Company Description:

Kloudhive LLC is a Global Tech Recruiting and Staffing Company, an MBE. Based in NY. We are a preferred tech resourcing partner for Global Clientele.

www.kloudhive.com
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