Desktop Support Specialist

• Complete detailed reports listing requests to technical assistance, steps taken to resolve them, and the specific dates/individuals involved
• Act as the initial point of contact for all computer and system related concerns from clients or other employees
• Assist management in creating training materials pertaining to computer troubleshooting and usage
• Organize and file documentation pertaining to warranties and instructional guides for computer hardware
• Maintain a working log detailed all required system updates, as well as the date of completion
• Attend in-person meetings with clients to analyze, troubleshoot and diagnose hardware problems
• Resolve technical issues related to network interruptions
• Install and configure computer systems and applications within the company

• Industry-specific certification in relevant computer languages or software may be required
• 1-3 years of proven experience in a heavy customer focus position involving and technical knowledge of a companies' products and services
• Time-management skills and the ability to establish reasonable and attainable deadlines for resolution
• Comfortable working in and assisting others through company help desk software, such as Atera Ticketing System in addition to other remote access desktop programs
• Accept constructive criticism and customer feedback regarding their experience with software or IT services
• Extensive experience working with different operating systems including Windows and Mac OS
• Ability to prioritize and manage several milestones and projects efficiently
• Professional written and interpersonal skills are essential when communicating with customers and clients
• Experience installing and configuring computer systems and applications for a large company

At BlackRock IT (BRIT) we, recognize the importance of technology in the lives of small and medium-sized companies. We are the Managed Security Service Provider (MSSP) that you can rely on while developing your business, regardless of your industry, size, or location. 

We provide top IT services across the country based in New York. Our solutions assist our customers enhance their, safety, productivity and profitability. Whether it drives change by upgrading the next generation, implementing cloud surroundings, providing reliable cyber-security architectures, or building new and legacy solutions quickly – our whole life cycle solutions provide quantifiable outputs and successful outcomes.