Desktop Support

Desktop Support

Responsibilities:

• Provide first & second level desktop support for PC/LAN and laptop/workstation end-users including executives and senior-level management
• Update and monitor ticketing systems
• Provide routine problem reporting and recommendations to management
• Utilize technical and procedure documentation for Help Desk, PC desktop/laptop configuration standards and install procedures
• Configuration and deployment of new desktop and laptop systems
• Troubleshoot and resolve hardware, software, and printing issues as they occur
• Assist IT related projects
• Provide new hardware/software for users as approved, assist in asset tag control and inventory management
• Install, configure, move, and retire PC equipment
• Coordinate and collaborate effectively with technical teams
• Establish and maintain good working relationship with clients

Requirements:

• Bachelor’s degree in Computer Science, Engineering, MIS, CIS, or a related discipline
• Knowledge of computer hardware
• Proficient in Office 2003, 2007 and 2010 Suites, Trend, various Adobe products, Internet Explorer, Cisco VPN, and MS Outlook with MS Exchange for end users.
• Excellent oral and written communication skills are required in order to provide appropriate client support and interaction
• Ability to work independently and with little supervision

Rangam Consultants is an award winning company for Staffing solutions and services. We are a multiple service provider in the Information Technology, Scientific, Engineering and administrative fields. We have a proven track record for successfully delivering mission critical consulting, support and recruiting services to various government and Fortune 500 clients.