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The Collections Resolution Associate is a self-motivated, reliable negotiation expert who cares for our customers as well as our company. The associate takes incoming calls and is responsible for securing payment on accounts. As a critical and essential part of the job, the Collections Resolution Associate must be adaptable, assertive, dependable and persistent in order to successfully negotiate payment arrangements on delinquent accounts. The Associate is responsible for securing payment arrangements with customers by phone and bringing delinquent accounts current. The Associate is required to meet established goals to ensure success in helping our customers resolve their delinquency while adhering to call quality and productivity measures.
About Us
Alliance Data Card Services builds more profitable relationships and lasting loyalty for many of the world’s most recognizable brands and their cardmembers through our branded credit programs.