Customer Success Manager

Customer Success Manager

Sentact is an innovative Healthcare IT company that pioneered the healthcare operations software space 18 years ago. To deliver world class solutions, we have built an entrepreneurial team that is strategic in its thinking and agile in its execution. With 97% client retention, we are seeking a Customer Success Manager to spearhead client relations and identify new growth opportunities with our base.

About The Position

OVERVIEW

The Customer Success Manager builds relationships with clients at all levels within accounts in the assigned territory to drive maximum value to our clients, ensure retention, and identify new business opportunities.

RESPONSIBILITIES

• Leverage Sentact Professional Services and intellectual capital to optimize client utilization of our technology and drive best practices to ensure maximum value is realized.
• Develop and nurture showcase accounts and reference sites.
• Create detailed account plans outlining growth strategy, risk, and remediation.
• Ensure issues are distributed appropriately to support and product teams and resolved to client expectations.
• Sell Professional Services such as training, interfaces, consulting, and configuration and redesign services.  

• Differentiate Sentact by understanding and professionally articulating our business/capabilities.
• Maintain and regularly update the Sentact CRM tool, Zoho.com, with all activity in assigned territory.

REQUIREMENTS

• Bachelor’s Degree
• Minimum of 2 to 5 years of healthcare, account management, technology sales, or hospital experience
• Client-facing experience with a focus on retention and demonstrated track record of establishing, managing, and developing effective client relationships preferred.
• Hospital or healthcare experience in regulatory compliance, safety, support services, and/or patient experience desired.
• Business development skills related to healthcare technology desired.
• Ability to work well independently while being a strong team player.
• Proficiency in:
  • Microsoft Office Suite of software products

Sentact is the leader in patient engagement solutions and rounding technology. The Sentact platform automates data capture of clinical practices, the care environment, and patient feedback to orchestrate action that improves the overall care experience. Partnering with Sentact, healthcare organizations have realized significant outcomes that include increased patient and caregiver satisfaction, safety and quality improvement and reduced hospital-acquired conditions, which result in lower costs and increased revenue capture. For more information, please visit www.sentact.com.

 

OVERVIEW

Reporting to the Sales Manager, the Account Executive is primarily responsible for contracting new business within the assigned territory, working closely with Marketing to generate leads and manage the sales process.  
 

RESPONSIBILITIES

• Conduct cold calls, prospects and qualifies opportunities
• Develop pipeline of new opportunities while closing existing opportunities
• Identify and create business needs with senior executive decision makers
• Create and communicate the value of Sentact solutions with prospects and clients
• Build relationships at all levels within hospitals and healthcare organizations
• Close opportunities
• Develop a detailed territory plan
• Develop individual account strategies to effectively penetrate accounts
• Develop thorough understanding of each account's business needs
• Attend and/or assist with industry events as needed
• Differentiate Sentact by understanding and professionally articulating our business/capabilities to prospects and clients
• Maintain and regularly update the Sentact CRM tool, Zoho.com, with all activity in assigned territory

REQUIREMENTS

• Bachelor’s Degree in Business or Health Administration or other related field required
• Minimum of 3-5 years of healthcare technology sales
• Proven success articulating a corporate message over the phone and in person
• Demonstrated ability to generate new opportunities and close new business within the healthcare environment
• Proven track record of exceeding targets
• Outstanding verbal and written communication skills
• Fearless attitude, tenacious work ethic, self-starter with a competitive spirit
• Ability to work well independently while being a strong team player
• Proficiency in:
  • Microsoft Office Suite of software products
  • Sentact’s CRM tool (Zoho.com)
  • Marketing automation tools
  • Industry database (Definitive Healthcare)