Customer Success Associate

Is your ideal job providing exceptional service? Are you energized when working with customers to solve problems, providing program support, and sharing your technical expertise? Are you solutions oriented and focused on driving customer success? If so, then we have the job for you!

This position provides customer support including technical support, product support, and customer success functions. The candidate will be a customer success specialist who answers customer calls and helps them navigate through the Themis online course platform assuring a smooth user experience, as well as plans and executes product support programs and provides customer-specific services which help customers optimize their investment in their course.

Job Responsibilities:

• Provide distributed telephone support, answering customer questions and calls.
• Provide customer-specific services for the course platform helping customers optimize the value of our program.
• Monitor user adoption and diagnose problems so as to develop and execute programs to ensure the platform is meeting customer expectations.
• Be a liaison between the support organization and the technical/development organization to communicate and resolve issues.
• Track customer calls, support requests, and develop reports and metrics. Provide efficient and timely resolution of customer issues.
• Provide feedback on product enhancements and updates to Product Development based on patterns observed in customer support calls and messaging.

Job Qualifications:

• Strong time management skills and multi-tasking abilities.
• Strong communication skills (listening, written, and verbal).
• Experience with web-based and mobile (iOS and Android) applications.
• A strong desire to see Themis customers succeed in solving their business problems.
• Analytical and process-oriented mindset.
• Demonstrated desire for continuous learning and improvement.
• Ability to work effectively both independently and in a small team environment.
• Bachelor’s degree.

A Plus:

• Demonstrated experienced driving exceptional customer service.
• Knowledge of database management services.

What’s in it for you?

• Casual, fun, and friendly office environment.
• Salary commensurate with experience. Medical, Dental, Vision, and 401K match.

HeadquartersChicago, IL
Size1 to 50 employees
TypeCompany - Private
IndustryEducation Training Services
SectorEducation
Revenue$1 to $5 million (USD)