Customer Service Supervisor

Working at Nick & Moes is more than just a job – it’s an opportunity that combines teamwork, community, and advancement in a supportive environment that offers valuable benefits. Find out what makes working at Nick & Moes special and what it takes to be part of our team. At Nick & Moes, we know our success comes as a result of the people who choose to work here! We believe it is our responsibility to cultivate our associates’ skills and abilities to help them realize their full potential. Therefore, Nick & Moes provides our associates with many opportunities to learn and grow, such as:
Formal and informal learning, including on-the-job and virtual learning paths, each carefully crafted for every position
Robust performance management and development planning processes, which are both self and manager directed
Mentor program to help associates make connections based on career interests and developmental needs.

Our programs begin at the basics and help provide the skills and competencies to move through each role change

CULTURE

When asked what working at Nick & Moes is like, many associates use words like “special” and say it’s like a family. We agree! Our associates value our culture of teamwork and the family-like bond we have with customers. In fact, our unique culture of teamwork, support, and pride has made Nick&Moe's a family as much as a business organization. Nick & Moes associates have a personal connection with their customers and are proud to work for a Company that is known for the quality of their products and their people. We value our people and place a high priority on their health, well-being, and personal development. That means providing our team with quality benefits, training, opportunities for advancement, and support.

We care about our communities and take pride in working as a team with community and charity organizations that seek to improve and enrich the neighborhoods we serve. At the neighborhood level, our associates get involved in important local causes and events. We believe that part of giving back is being a good neighbor!!! At Nick & Moes we inspire commitment by creating a diverse and inclusive atmosphere where everyone can be themselves and participate. We set a tone that ensures that people feel valued for what they bring to the team.

VALUES

We strive to live our mission statement: Fulfilling Lives, Everyday.

VALUE PEOPLE – Nick&Moe's associates are our best resource and our number one competitive edge. People building and team building are the keys to business-building. We provide a flexible work environment that promotes a balanced lifestyle.
DELIGHT CUSTOMERS – Our goal is to ensure a consistent customer experience that delivers high quality, reliable products and services at a competitive price. We strive for legendary customer service, which is a safe, clean, fast, fresh, friendly, and hassle-free experience. We listen to our customers and are part of their daily lives. After all, Delighted Associates lead to Delighted Customers.
EMBRACE CHANGE – At Nick&Moe's, we believe change is an opportunity to distinguish ourselves from the competition. By embracing change, we unleash our hidden potential. Change is the only constant.
DO THE RIGHT THING – We are a good neighbor in our communities through the various charities. We practice open communication and we actively listen. Through integrity we build trust.
DO THINGS RIGHT – Nick & Moes is built to last. We apply customer focused quality principles and design our systems to be flexible and entrepreneurial. We take great pride in doing the highest caliber of work. We try to strive to do things right, each and every time.
PASSION FOR WINNING – At Nick & Moes, we thrive on competition. It unleashes creativity and extraordinary performance. We mix hard work and fun. We know there is no finish line but we have the passion and determination to achieve any goal. This drive reinforces commitment and inspires confidence, self-esteem and pride.
We are never satisfied. We are the best, and we intend to stay that way. At Nick & Moes you’re not a number – you’re a friend!!!
JOB DESCRIPTIONS Do you thrive in a fast-paced environment? Enjoy meeting new people? Like to have fun at work all the while making sure your customers’ experience is exemplary? Then you may be a perfect addition to Nick&Moe's team.

Some Duties Include…

• Food preparation
• Cash register duties
• Customer service
• General housekeeping

Key Requirements

• Customer service driven
• Enjoys working with people
• Good communication skills
• Organized
• Motivating Experience 
• Coaching  Experience 
• Team member development 
• A Customer Service Manager is responsible for ensuring the satisfaction of customers at all times. This position will report to  General Manager, and keep them apprised of all goings on within all departments . Responsibilities include, but are not limited to:
• Supervising the daily operations all departments
• Creating a reliable customer loyalty program
• Setting customer service goals for team members and helping them reach those goals
• Interacting with customers and handling customer queries and complaints in a timely manner
• Maintaining relationships with customers
• Making weekly and monthly reports and surveys
• Staying current on the latest industry trends and techniques
• Respond promptly to customer inquiries.
• Communicate with customers through various channels.
• Know our products inside and out so that you can answer questions.
• Process orders, forms, applications, and requests.
• Provide feedback on the efficiency of the customer service process.

Job Types: Full-time, Part-time

Salary: $16.00 - $18.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 10 hour shift
• 4 hour shift
• 8 hour shift

Ability to commute/relocate:

• Bradenton, FL 34202: Reliably commute or planning to relocate before starting work (Required)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)
• Overnight Shift (Preferred)

Working at Nick & Moes is more than just a job – it’s an opportunity that combines teamwork, community, and advancement in a supportive environment that offers valuable benefits. Find out what makes working at Nick & Moes special and what it takes to be part of our team. At Nick & Moes, we know our success comes as a result of the people who choose to work here! We believe it is our responsibility to cultivate our associates’ skills and abilities to help them realize their full potential.