Customer Service Specialist

Customer Service Specialist

We are looking for individuals who love to help people and have excellent communication skills.  A healthcare or insurance  background is a plus, but if you are willing to learn we will pay to train you.

Responsibilities

• Become the expert on all client products and services and educate members on such products & services.
• Receive and promptly respond to customer queries.
• Work effectively across a variety of communication channels: phone, email, live-chat, etc.
• Attract and retain customers by answering questions and providing suggestions that lead to short- and long-term success.
• Delight customers during every service interaction.
• Work collaboratively with teammates to solve customer issues as quickly and as efficiently as possible.

• This role requires outstanding communication skills, empathy, and quick thinking.
• It's imperative that you are able to think on your feet and provide quick, effective solutions.
• Assist members in choosing a healthcare product portfolio by providing information on the products offered.

• Document all communications, including issues and resolutions.
• Follow established building entry, compliance, and system security policies.
• Strictly adhere to all Nondiscrimination, relevant regulatory, compliance and accessibility guidelines.
• Adhere to attendance requirements.
• Performing other duties as assigned.

Minimum Requirements

• Excellent customer service and interpersonal skills.
• Self-starter with the ability to work effectively both independently and collaboratively.
• Knowledge computer applications (Email, Word, Salesforce).
• Excellent organization, time management and communication skills.
• Customer Focused.

Preferred Education and Experience

• Medical terminology knowledge a plus.
• Customer service experience.
• 1 to 3 years of telephone customer service.

Required Education and Experience

High school diploma or GED

Work Environment

This job is performed in an office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Business Casual attire, jeans with NO HOLES, pain T-Shirts

At Velocitii, we come to work every day to do great things. We ask questions. We listen. We add value. We are committed to creating amazing experiences for clients and customers at every touchpoint.