Customer Service Representative

Job Description

• As a Customer Service Representative, the associate has to handle outbound calls to the customer.
• This position requires excellent communication skills.
• The ability to effectively handle information requests, compliments and complaints with a positive attitude and attention to detail
• Good system skills in Excel, Word and Outlook

Responsibilities

• Perform outbound call as per SOP and get the necessary information from the end client
• Document the same in the system and complete the work item
• If needed; the WI has to connect with client team
• Collaboratively work with Backoffice team for back-and-forth communication
• Take customer calls and provide accurate, satisfactory answers to their queries and concerns.
• De-escalate situations involving dissatisfied customers, offering patient assistance and support.
• Guide callers through troubleshooting, navigating the company site or using the products or services.
• Review customer or client accounts, providing updates and information about billing, shipping, warranties and other account items

Qualifications:

• High School Diploma or GED equivalent

Tata Consultancy Services is an IT services, consulting and business solutions organization that delivers real results to global business, ensuring a level of certainty no other firm can match. TCS offers a consulting-led, integrated portfolio of IT, BPO, infrastructure, engineering and assurance services. This is delivered through its unique Global Network Delivery Model™, recognized as the benchmark of excellence in software development. A part of the Tata Group, India’s largest industrial conglomerate, TCS has over 238,583 of the world's best trained consultants in 42 countries. The company generated consolidated revenues of US $22 billion in the fiscal year ended March 31, 2020, and is listed on the NSE (National Stock Exchange.

Tata Consultancy Services (TCS), (BSE: TCS.BO, NSE: TCS.NS) a leading IT services, business solutions and outsourcing organization, has its offices in North America Delivery Center called TCS Seven Hills Park.  Located in Milford, Ohio, a suburb of Cincinnati, the facility sits on 220 wooded acres and is the largest TCS facility in North America. The new facility, which includes 200,000 square feet of office space and can accommodate up to 1,000 TCS associates, most of who will be locally hired from the region and its universities.  The facility will serve as the primary software development and delivery center for North American customers.  In addition, the campus will also showcase TCS Innovation Labs, customer network operations centers and briefing centers.

“Ohio prides itself on our business-friendly environment and we are always looking to increase economic opportunities for our citizens,” said Ohio Governor Ted Strickland. “TCS has been a good corporate citizen in Ohio for many years.  We are excited that TCS has decided to make this significant long-term investment, making Ohio home to the newest and fastest-growing sectors of the economy." 

The Cincinnati campus is a strategic investment to create an information technology eco-system in the state together with our customers and local universities. It reflects our long term commitment to customers in one of our key markets globally and will not only serve our North American customers but also help showcase innovation and our suite of offerings.” We would like to thank Former Governor Ted Strickland and his team for making this possible and helping TCS build a long-term base and become part of the local business community.”

TCS delivers a level of certainty that no other firm can match—to our clients and to our employees. Come join us and experience certainty in your career.