As our newest team member, you will be delivering memorably excellent service with each customer transaction. The Customer Service Representative will be primarily responsible for handling a high volume of calls and emails with the highest degree of courtesy and professionalism in order to resolve customer issues; which include customer questions, complaints, and inquiries. All of the customer interactions are logged into a call management system and/or parking system database and the log activity is reviewed on a daily basis.
Responsibilities include, but are not limited to:
Handles transactions in connection with activation of new customer parker accounts on a computer/PC.
Communicates with customers using web-based tools, telephone, email and demonstrates proficiency in typing and grammar.
Manage multiple tasks at a time
Deliver exceptional client service via telephone and email
Conduct detailed research and address customer inquiries
Provide quality service by comprehending procedures and product knowledge
Document data and customer service work on a daily basis
Prepare activity reports to track performance across our customer base
Track issues, and ensure timely delivery of solutions from support teams
Complete other duties as assigned
Minimum Job Qualifications (including but not limited to):
1- 2 years of experience with Call Center/Customer Service/Accounting skills involving problem solving and ability to react quickly and professionally ensuring client satisfaction.
High School Diploma or Equivalency; some college preferred
Advanced multi-tasking, problem solving and organizational skills
Ability to work in a fast-paced work environment
Positive attitude and productive, professional and courteous manner
Superior telephone etiquette
Ability to accomplish tasks in the most timely and efficient manner
Strong written/verbal communication and interpersonal skills
Intermediate or advanced computer skills, including use of Word, Excel and web browsers (e.g. Google Chrome, Internet Explorer)
This job posting does not include the full range of functions/duties of the position. Associate will be required to perform any other job-related duties as assigned by their supervisor including the headquarters office. This document does not create any employment contract, implied or otherwise, other than an “at will” employment relationship.
Success Parking Solutions is an equal opportunity employer committed in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, color, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, disability or other classes protected by federal or state law. Success Parking Solutions does not tolerate harassment of or retaliation against any employee or applicant on the basis of these characteristics, or because the individual exercised his or her EEO rights.
Success Parking Solutions will provide reasonable accommodations during its interviews for individuals with disabilities, including providing a sign language interpreter, upon request.
Substance-Free Work Environment
Success Parking Solutions and our affiliated entities provide a substance-free workplace. All candidates offered a position will undergo a pre-employment drug test as part of our hiring process, in addition to a background check. All drug tests will be conducted in accordance with applicable federal and state laws.
Success Parking Solutions headquartered in Little Rock, Arkansas is one of the leading parking companies, offering a wide variety of parking services, including parking management, equipment sales and installation, consulting, event parking services, and valet services. Our customers are municipalities, universities, airports, commercial property managers, hospitals, hotels and mixed-use developments.