Customer Service Representative

The Customer Service Representative I will respond to all customer inquiries, concerns and needs in a timely, friendly and professional manner in order to increase customer experience with Sonova businesses . 

This in-house position will be based out of  Aurora, Illinois

Responsibilities

• Handle customer requests by phone or email
• Good understanding of current tools: Salesforce.com, SAP, Cisco, Outlook
• Contact person for OE team, Production supervisor and our external customers
• Follow up with customers regarding orders or repairs
• Create a positive team friendly environment
• Maintain consistent attendance as required within departmental guidelines
• Perform all tasks assigned by Supervisor in a timely manner

Education: 

• High school graduate or equivalent required, some college preferred

General Skills and Attributes:

• Minimum one year customer service experience preferred
• Strong written and verbal communication skills
• Ability to converse with customers in a pleasant and professional manner
• Driven, self-motivated and results oriented
• Ability to prioritize and multi-task
• Experience with Microsoft Word and Excel

Sonova Holding AG, headquartered in Staefa, Switzerland, is the leading manufacturer of innovative hearing care solutions worldwide. The group operates through its core business brands - Phonak, Unitron, Advanced Bionics and Connect Hearing - and offers its customers one of the most comprehensive product portfolios in the industry – from hearing aids to cochlear implants to wireless communication solutions.

Founded in 1947, the company is currently present in over 90 countries across the globe and has a workforce of over 9,000 dedicated employees. It is a public company, traded on the SIX Swiss Exchange.

Phonak LLC, headquartered in Warrenville, IL, was founded in 1989 and is the largest group company within Sonova. It manufactures and distributes digital hearing instruments and wireless accessories to hearing health professionals throughout the United States.