Customer Service Representative

We have partnered with a large Manufacturing company in the Monroe, NJ area to provide them with a Customer Service Representative.

Please review the below description and if you are interested please contact:

• Phanish Adivi at padivi@relevante.com, 484-403-4161

SUMMARY

Provide Nuclear Medicine customers with exceptional service. Perform all responsibilities associated with answering incoming calls, processing orders, returns, handling product inquiries and addressing general customer inquiries and complaints.

Responsibilities of the Customer Service Representative:

• Process US and International orders received via phone, FAX, EDI, WEB or other delivery method from customers and Nuclear Medicine sales representatives.
• Determine inventory availability and plan and coordinate product shipments based on customer priority and urgency.
• Respond to a wide variety of customer inquires ranging from simple to complex including requests for order status information on orders.
• Research, resolve, and track customer issues regarding services failures, disputed invoices, etc. 
• Process returns, credits, debits and adjustments.
• Inform Nuclear Medicine sales team(s), of important issues affecting their accounts (credit holds, limited product availability, etc.)
• Coordinate paperwork and workflow associated with customer orders, special requests, and exceptions.
• Follow established policies and procedures in compliance with cGMP requirements.
• Maintain knowledge of Nuclear Medicine products.
• Participate on projects and take ownership of special program areas within Nuclear Medicine as well as cross functional teams.
• Assist with pricing and contract activities as needed.
• Partner with the Business Support Coordinator on all activities relating to Nuclear Medicine.
• Schedule and maintain CardioGen generators reports and customer master lists.
• Obtain and verify customers Radioactive Material License (RAM) are valid in order to ship Nuclear Medicine products.
• Coordinate CardioGen and accessory shipments with the appropriate warehouse.
• Responsible for processing credit and debit memos related to rental agreements, service calls, repairs and warranties.
• Coordinate with Technical Associates (which include but not limited to) standing orders, special requests and complete monthly commentary.
• Required to have the ability to work from home remotely during emergencies and/or inclement weather. Computer and phone equipment will be provided by by our client. (excluding internet access)

Requirements of the Customer Service Representative: 

• High School Diploma required, College Degree preferred. 
• Excellent communication skills and the ability to interact effectively via telephone or through other electronic communication methods.
• 2-3 year’s customer service experience in the pharmaceutical industry.
• Previous Nuclear Medicine Customer Service experience a plus.
• Knowledge of SAP preferred.

H1B or OPT Visa's accepted.

KEYWORDS:

Customer Service; SAP; cGMP; CardioGen;

About Us

Relevante is an innovative recruiting, staffing, and consulting firm. We help our clients find the best talent for their mission-critical positions and we help candidates find rewarding and enriching careers. Our consultative approach to solving resourcing challenges for our clients is driven by our industry-specific knowledge, our strong recruiting capabilities, and our agility.
 

We support our clients’ goals through results-driven execution, planning, and management of accounting and technology initiatives. Relevante’s resourceful and responsive teams bring deep technology and accounting expertise, thought leadership, and business-relevant solutions to each and every partnership. Our clients appreciate we can do attitude, value our results, and keep coming back.
 

Founded in 2002, we have grown through a culture of operational excellence, a passion for client satisfaction, technology innovation, and a global, collaborative workforce that embodies the future of work. Our success is built on a clear strategic direction and a shared belief in its ability to shape your business landscape and accelerate business growth.