Customer Service Representative

Job Title: Admin Support Clerk - I / Customer Service / Payroll Administrator (Customer Service role within a payroll department)
Location: Lake Mary, FL – 32746 (Hybrid Position -- in office 1 day a week on Thursday's)
Currently, this position works from home the majority of the time but will be required to come into the office one day per week.
The candidate must have a secure location to allow them to work at home and be able to work in the office at our Lake Mary, FL location as requested.
Work hours are Mon-Fri between the hours of 8:00 am EST - 5:00 pm EST.
Saturday or Sunday work hours may be scheduled during high inquiry periods.
Training is approximately 4 weeks (remote training).
Duration: 06 Months Contract (Possible extension upto 30 months based on performance and business need)

Job Description / Responsibilities:
Payroll Administrator – Employee Payroll Support Team
The Payroll Administrator will work collaboratively in a team environment as part of the employee payroll support (EPS), group. This team's primary job is to handle inbound calls from Verizon employees regarding payroll inquiries.

What you’ll be doing….
• Payroll Support Position
• Answer incoming calls timely and accurately regarding direct deposit, salary changes, special pay, short term disability, and general payroll time reporting inquiries.
• Assist payroll analysts in resolving email inquiries related to payroll inquiries during periods of low call volume
• Accurately update employee call details in the employee payroll support case database
• Manage email and case workflow to ensure all payroll inquiries are completed accurately and timely follow up is provided to the employee
• Responsible for maintaining a high level of professionalism with employees, utilizing appropriate resources to provide first call resolution, and working to establish a positive rapport with every interaction
• Cooperatively interact and support peers in HR, Benefits, and Benefit Vendors to resolve employee questions/issues
• Collaborate with the leadership team to stay updated on payroll knowledge and stay informed of any changes in policies/procedures.

What we’re looking for….
• Bachelor’s degree or equivalent payroll work experience
• Excellent written and verbal communication skills with strong attention to detail
• Strong collaboration skills to partner effectively across various levels of the organization.
• Customer service experience in handling escalated calls.

Indotronix International Corporation is a 25 + years old organization providing Contract Staff Augmentation to direct clients like ATOS, Xerox, Accenture, Cap Gemini, Verizon to list a few. Offering mainly IT Staffing and Consulting services. Corporate headquarters is in Rochester, NY.