Customer Service Representative

Job Title: Customer Service Representative - I / Coordinator Business Finance Operations
Locations: Alpharetta, GA (Hybrid Position)
Duration: 06 Months Contract ( potential to extend based on performance and business need )
Flexibility - Hours of operation, Monday – Friday 7:00 am- 7:00 pm, subject to change based on business needs.

Please Note:
1. Daily attendance for this assignment is required with exception of client specified Holidays. If pre-planned vacation or PTO, please do not apply.
2. Training will be provided and it is crucial to the success of this project. The potential contractors should understand professionalism and their commitment to success, is a requirement in the training environment and on the floor once they complete training.

Job Description/Duties:
About the team:
The Business Finance Operations (BFO) team is a wireless finance operations group responsible for ensuring that business and government channel activities adhere to clients standards and guidelines. The team audits business channel activities and transactions, creates and maintains wireless customer profiles in ECPD, oversees promotional offers and discounts, applies and maintains wireless tax exemption status, and manages business channel OCCs. The BFO works closely with Client Business Group operations teams and customers.

Qualifications:
* Associates or Bachelor's degree (Strongly Preferred)
* Minimum 3 years of customer service experience is must
* Excellent customer focus, analytical, problem solving, organizational, interpersonal and time management skills

* Proficient in Microsoft Office products (Excel, Word, and PowerPoint)

* Professional verbal and written communication skills
* Strong commitment of Quality Assurance
* Ability to handle multiple tasks
* Knowledge/Experience in a high volume, production environment

Indotronix International Corporation is a 25 + years old organization providing Contract Staff Augmentation to direct clients like ATOS, Xerox, Accenture, Cap Gemini, Verizon to list a few. Offering mainly IT Staffing and Consulting services. Corporate headquarters is in Rochester, NY.