Customer Service Representative

Make a difference.

If you want to be an integral part of a winning sales team in West Forest Park, GA, this Customer Service Representative role at Graybar may be the right fit for you. As a Customer Service Representative, you will serve as a key contact and liaison for customers to ensure their total satisfaction. You will interact with customers on an ongoing basis, entering orders, handling requests and providing support needed in a timely, professional and courteous manner.

In this role you will:
Ensure every customer experience is top notch in quality

Handle incoming and outgoing customer calls and written correspondence in a professional, timely manner, ensuring follow up on all customer issues

Take an active role in selling Graybar goods and services on inbound calls

Provide support on product selection and application

Coordinate customer service requests including order entry, pricing, expediting, billing, order maintenance, credit and claims

What you bring to the table:
Strong communication skills

A passion for customer service

Ability to handle a variety of customer situations with enthusiasm and tact

2-3 years' experience preferred

Two-year or four-year degree preferred

Why should you join Graybar?
Graybar is a leading North American distributor of electrical, communications and data networking products and a provider of supply chain management and logistics solutions. Come see why Graybar is continually ranked as a top employer across the country.
As an employee-owned company, our employees are the key to our success. We provide comprehensive benefits and opportunities for learning and development. Whether you are just starting your career or have years of experience, you will be proud to work for a thriving company with a solid foundation. Learn more at Graybar.com/careers

This is your chance to grow your career with Graybar. Apply now and find out what's next for you.

EOE Minorities/Females/Protected Veterans/Disabled
Click the link to view your equal employment rights (EEO Is the Law)

About us
Graybar is a leading North American distributor of electrical, communications and data networking products and a provider of supply chain management and logistics services. We primarily serve the construction market, the commercial, institutional and government (CIG) market, as well as the industrial and utility markets, with products and services that support new construction, infrastructure updates, building renovation, facility maintenance, repair and operations, and original equipment manufacturing.

Through a network of more than 290 locations across the United States, Canada and Puerto Rico, our 8,500 employees serve more than 145,000 customers. Our corporate headquarters is located in St. Louis, Mo.

• No. 426 on the FORTUNE 500 ranking of America’s largest companies (2018)
• No. 55 on the Forbes America’s Largest Private Companies list (2017)
• Named to FORTUNE World’s Most Admired Companies list for the 16th year (2018)
• Named by Forbes as one of “America’s Best Large Employers” (2018)
• No. 13 on the National Center for Employee Ownership “Employee Ownership 100” list (2018)
• No. 3 on Electrical Wholesaling’s Top 200 Electrical Distributors list (2018)
• Named one of the Top Workplaces in Atlanta, the California Bay Area and St. Louis (2018)
• Named one of Selling Power’s “Best Companies to Sell For” (2018)

At Graybar, our advantages and benefits revolve around our motto of “Plan Well, Invest Well, Live Well.” Our advantages help you plan well for the future by offering flexible spending accounts, life insurance and disability benefits. Employees can invest well with retirement saving tools such as a profit sharing plan, a 401(k) plan and an employee stock purchase plan. Graybar’s benefits package helps you live well with a comprehensive health care package including medical, dental, prescription drug and vision plans. We also offer paid vacation time and holidays.