Posted on
Responsibilities
• Respond to customers and advisor’s requests for information or transactions on life insurance and/or annuity contracts via telephone and/or e-mail.
• Research and respond to questions regarding status updates, policy/contract provisions, and transactions processed.
• Efficiently access and navigate systems to provide a response to the customer’s inquiry, process transactions and/or properly document actions taken to ensure completion.
• Enhance and strengthen relationships between our client and customers by using strong communication skills, keen listening skills and empathy.
• Deliver high quality service by performing responsibilities in a consistent, professional manner while exercising strong verbal, interpersonal skills.
Required Qualifications
• High school diploma or equivalent required.
• Two or more years of customer service experience.
• Ability to work a shift during the hours of operation of 8 AM to 6 PM Monday – Friday; must be flexible with overtime & shift worked, which may change based on business needs.
Preferred Qualifications
• College, trade or professional certification experience preferred.
• Insurance, Product specific or Financial Services industry experience preferred.
• Prior call center experience preferred.
• A demonstrated ability to quickly learn and continuously develop functional knowledge and an understanding of company products as well as administrative, claims, underwriting and marketing functions.
• A passion for serving customers and a personal commitment to following through in a dynamic, fast-paced environment.
• Strong computer/keyboard skills as well as solid math, analytical and problem-solving skills.
• Superb listening skills and professional oral & written communication skills with an ability to inspire trust and accountability though an empathetic communication style which promotes a quality image of DXC.
DXC Technology helps our customers across the entire enterprise technology stack with differentiated industry solutions. We modernize IT, optimize data architectures, and make everything secure, scalable and orchestrated across public, private and hybrid clouds.