Customer Service Representative

A new exciting opportunity exists for a Customer Care Representative to join our team. Responsible for serving existing customers by resolving outstanding issues, instilling value in current services, and improving the overall customer experience. The role will work with the Customer Care Manager. This includes:
 

•     Answer and resolve incoming customer phone calls, web chats and emails consistently utilizing CRM in documenting conversations.
•     Conducts and documents efficient and accurate outbound calls on Field Work Orders or non-emergency alarm signals.
•     De-escalates, resolves, or elevates escalated customer issues.
•     Interprets and deciphers contract terms for customers.
•     Provides accurate and timely follow through on all customer inquiries or correspondence requiring research.
•     Provide the highest level and professional customer service both internal and external, in a dynamic, fast paced world-class manufacturing facility
•     Effectively balance a range of core customer service functions, striving to help increase the output and efficiency of the sales team and the overall success of the company
•    Engage with customers on a regular basis to understand their needs and identify business opportunities
•     Provide value added solutions and support while looking for ways to expand our existing business
•     Collaborate with other team members to connect appropriate resources with opportunities and customer concerns
•     Coordinate and convey all data and customer requirements needed to process customer orders and quotes
•     Collect and analyze customer data to understand trends and opportunities
•     Inform Customer Service Manager and other management as needed of critical deadlines, customer requests, quality issues and all other significant information through written and/or verbal communication in a competent and reliable manner
•     Initiate and track quotes and new part orders

Logistics forms the backbone of  global trade and plays a vital role in all aspects of our everyday lives.

With this in mind, our ambition is to make CEVA Logistics an undisputed world leading reference in the logistics industry.