Customer Service Representative

While working closely with senior management, the primary responsibility of a Service Agent is to support our clients. Leveraging on a global network of experience experts, we offer a unique pool of industry-specific knowledge. Our service offerings include; contact center services, web services, data analysis, back office solutions and consulting services.

Although C3 is a global organization, the company prides itself on delivering boutique level client service aboard a foundation of operationally and technologically sound practices on par with any of the other leading providers in the industry. Consistency across our centers, regardless of geography, is at the core of our operating philosophy.

Job Responsibilities

• Professionally handle a high volume of incoming calls
• Thoroughly and efficiently gather customer information, assess and fulfill customer needs and educate customers where applicable regarding products and services listed above
• Ability to utilize and navigate multiple systems simultaneously
• Resolve customer issues via one call resolution guidelines and/or escalated process
• Meet or exceed company and client performance metrics
• Responsible for call disposition and account notes as required
• Ability to accept and embrace changes within the current business environment

• 1+ years of experience in customer service preferred
• Stable work history
• Strong detail orientation and excellent communication/listening skills
• Ability to pass all skill assessments
• Ability to pass a drug screen and background check
• Strong decision making and ability to demonstrate empathy
• Schedule flexibility to include weekends, evenings, possible holidays and occasional overtime

• Highly developed sense of integrity, commitment to customer satisfaction and ability to identify customer needs
• Meet all attendance and dependability requirements

If you’ve got the skills to succeed and the motivation to make it happen, we look forward to hearing from you. Become a FAN today, and be on your way to a rewarding career!

C3 an Everise company is a global experience company, founded on a unified vision of becoming the world’s leading Asia-based experience enabler by fusing human and digital workforces to transform how global enterprises interact with their customers.

C3 is a global provider of contact center services for corporations who view customer care as a strong component of their growth and brand development strategies. C3 builds solid partnerships with its clients based on mutually determined business objectives. Through our Systematic Insights we deliver end-to-end experience solutions for Fortune 500 companies and the world's most loved unicorns.