Customer Service Representative

Job Summary

Apple One has partnered with one of our WFH partners to hire individuals who have superior customer service skills to begin a Customer Service Representative position. 

Hours of operation:  7AM - 6PM (7 days a week)
You can make your own schedule, but will have to work 1 weekend day.

Classes Start:
May 3, 2021
May 10, 2021
May 17. 2021

Project will have 1 week of training
Contract will be 6 months - 1 year

Experience the excitement of a fostering team environment in the comfort of your own home.  


Job Responsibilities

• Interact with customers by answering phone calls promptly, responding to emails and meeting with customers in person as needed.
• Resolve complaints and customer problems in an efficient and friendly manner with the primary goal of satisfying their needs and continuing to earn their business.
• Perform basic billing duties, including completing customer transactions over the phone, issuing refunds as needed, researching past billing discrepancies and taking care of product exchanges.
• Provide customers with status reports on shipments, and help to package and ship products as needed.
• Update customer databases, including contact details, past complaints and resolutions, billing information, and auto-shipment enrollment.
• Meet weekly, monthly and annual goals for call volume, customer satisfaction, sales and rapid response times.
• Analyze and set personal and departmental performance goals designed to improve customer satisfaction. Assist management in coming up with attractive incentives and rewards for superior performance.
• Participate in weekly interdepartmental meetings and prepare to report on any customer issues that came up during the week and how they were resolved.
   

Job Skills & Qualifications
Required

• High school diploma or equivalent
• Ability to comfortably sit for long periods of time
• Attention to details
• Strong interpersonal skills

This is a BBYOD (bring your own device) position.  All devices will have to undergo a speed test prior to job offer.

 
Company Description:

We at AppleOne have one true belief. We believe in people. Since 1964, we have connected the best people, their talents, skills, career goals, and aspirations with the best companies. We are "Career Gurus." We are "People-People." Let us introduce you!