Customer Service Representative

Position Overview

• The candidate will be responsible for providing quality customer service
• Providing support to customers daily, including phone interaction, problem resolution and account transaction processing in a timely manner.
• Responding to any incoming phone calls from customers or top clients
• Coordinate and expedite customer inquiries to other departments for resolution
• Responding to customer inquiries in a timely manner and ensuring the customer is satisfied
• Investigates and corrects errors in customer accounts
• Responds to customers verbal and/or written inquiries
• Growth opportunity internally

Must Haves/Qualifications:

• At least 2+ years in a consistent customer service facing role
• Strong attention to detail, strong verbal communication, handle fast paced environment
• Reliable transportation to Westborough, MA

High School Degree or Higher- Requirement

We are looking for a Customer Care, Call Center Representative that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues and inquiries with proper training provided.