Customer Service Representative (Work from Home)

Williams-Sonoma Inc.

Seasonal Full-Time Customer Service Representative – Work from Home!

Job Description: Why you and why us?

Who are our Customer Service Representative? They are people who truly care about creating a seamless experience for our customers. Agents are trained in taking calls to assist customers with anything from placing orders and facilitating returns, to locating products and scheduling deliveries for all of our Williams-Sonoma brands. If you consider yourself a blend of determination with a heart of gold, THIS.IS.YOUR.OPPORTUNITY.

What Benefits do you offer?
 

• 40% Discount on most merchandise!
• Monthly performance bonuses up to $500!
• $250 bonuses for referring friends and family!
• $300 bonus for perfect attendance during the holidays!
• Fun contests / rewards and recognition programs
• Paid Training from the comfort of your home
• Overtime, overtime, overtime
• Opportunity to convert to benefited status within 90 days!
• Pay = $35.00/hr

• Solve the problem efficiently: Quick with quality
• Make it personal: Take ownership
• Inspire customer loyalty: Give them a reason to come back
• Listen Carefully: Be attentive
• Emphasize our effort: Because we care

• Address customer questions and concerns regarding product and delivery information
• Provide product information, review alternative solutions if an item is out of stock and place orders for the customer.
• Successfully negotiate and appease customers using a variety of methods established by Williams-Sonoma, Inc., guidelines.
• Check inventory, process returns, issue replacements and credits for damaged or defective merchandise
• Perform other duties as assigned

• High School diploma or GED
• 1 – 2 years previous customer service experience
• Experience in a performance-based or metric-driven environment
• Strong ability to communicate both verbally and written with capable data entry skills

• Ability to complete mandatory paid training for 4 weeks - 100% attendance is required

• Desktop or laptop computer with Windows 8.1, Windows 10, or macOS 10.15 or newer.
• No Chromebook, Windows 7, Windows 8 RT, or Windows 10 S
• Antivirus/Anti-malware
• 6 GB of RAM
• Wired USB headset (with microphone) which is compatible with our systems
• Ethernet cable hardwired into you modem/router
• Wi-Fi is not permitted
• USB to Ethernet converter if your computer does not have an Ethernet port
• Monitor: 15 inches or larger with minimum resolution of 1024 X 768
• Mouse and keyboard
• Webcam (built in or external) with minimum resolution of 640 X 480
• Landline phone, iOS device (tablet or cell phone), or an Android (tablet or cell phone) for purposes of multi-factor authentication

Computer must be hard wired to your modem, router, or gateway. Wi-Fi is not allowed due to security and bandwidth constraints.

Questions? WE SUGGEST YOU READ THROUGH THE SYSTEM REQUIREMENTS TO ENSURE YOUR COMPUTER, OPERATING SYSTEM, AND EQUIPMENT ARE COMPATIBLE. This will be sent after you apply.

About Williams-Sonoma, Inc.
Founded in 1956, Williams-Sonoma, Inc. is the premier specialty retailer of high-quality products for the home. Our family of brands includes Williams Sonoma, Pottery Barn, Pottery Barn Kids, PBteen, West Elm, Williams-Sonoma Home, Rejuvenation, and Mark and Graham. These brands are among the best known and most respected in the industry. We offer beautifully-designed, stylish and functional products for every area of the home, including the kitchen, living room, bedroom, home office, closet, laundry room, and even outdoor spaces. We've seen some big changes since our first brick-and-mortar store opened more than half of a century ago. What hasn't changed is our passion for high-quality products, functional design, outstanding customer service, and enhancing the lives of our customers and the communities where we operate. In 2017, we acquired Outward, Inc., a 3-D imaging and augmented reality platform for the home furnishings and décor industry. Today, we're a multi-brand, multi-channel, global enterprise supported by state-of-the-art technology and some of the most talented teams in retailing - and we're always looking for new energy and ideas.