Customer Service Representative (Remote)

Job Description:

As a Customer Service Representative, you will be the face and voice of our company, responsible for delivering top-notch customer service experiences to our valued clients. You will play a crucial role in ensuring customer satisfaction, resolving inquiries, and maintaining strong relationships with our clientele.
 

Key Responsibilities:

• Customer Support: Provide exceptional customer support by promptly responding to inquiries via phone, email, and chat in a courteous and professional manner.
• Product Knowledge: Develop a deep understanding of our products and services to effectively address customer questions and concerns.
• Order Processing: Assist customers with placing orders, tracking shipments, and resolving any issues related to their orders.
• Issue Resolution: Investigate and resolve customer complaints, concerns, and issues promptly and efficiently, ensuring a positive resolution for the customer.
• Documentation: Maintain accurate and organized records of customer interactions, transactions, and inquiries.
• Cross-Selling and Upselling: Identify opportunities to upsell or cross-sell additional products or services to meet customer needs.
• Feedback Collection: Actively gather customer feedback to help improve our products, services, and overall customer experience.
• Team Collaboration: Collaborate with other team members and departments to ensure seamless customer support and issue resolution.
• Compliance: Adhere to company policies, procedures, and quality standards to ensure consistent and compliant customer service.

Qualifications:

• High school diploma or equivalent; additional education or certification in customer service is a plus.
• Proven customer service experience, ideally in a similar role or industry.
• Strong communication skills, both written and verbal.
• Excellent problem-solving abilities.
• Attention to detail and the ability to multitask.
• Proficiency in using customer service software and computer applications.
• Positive attitude, empathy, and a genuine passion for helping customers.

Benefits:

• Competitive salary and performance-based bonuses.
• Comprehensive benefits package, including health, dental, and retirement plans.
• Ongoing training and professional development opportunities.
• Friendly and collaborative work environment.
• Opportunities for career advancement within the company.

At Blain's Farm & Fleet, we value diversity and are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

About Us
Blain's Farm & Fleet is a family-owned business and The Modern General Store™, deeply rooted in the traditions and culture of the Midwest.

Blain's Farm & Fleet carries what you need for your home, work and outdoor lifestyle. We offer quality products at fair and honest prices. We pride ourselves in continuing to adapt and expand our products and services to meet our customer's diverse lifestyles and needs ⁠— all while treating you like our neighbor.

If you are looking for a one-stop shop, Blain's Farm & Fleet is the place for you and your whole family, including your furry friends! Whether you are enjoying a weekend camping trip, grabbing a quick snack or looking to expand your wardrobe, we have you covered. Find everything you need to complete your latest yard, farm or home improvement project in one convenient location. Not to mention we have pet supplies, home goods, toys, games, and an Automotive Service Center.