Customer Service Representative (Full-time)

Customer Service Representative

Job Objective: Assist with administrative support and deliver outstanding customer service. Project a
professional company image through in-person and phone interaction

Essential Duties and Responsibilities: In addition to the essential job functions described below, all associates
will perform duties as requested by management. Assigned responsibilities and duties may vary based upon
location size and operation.

• Deal Directly with customers either by telephone or email
• Perform general clerical duties to include but not limited to: copying, faxing, mailing and filing
• Processing daily invoicing duties, communicating with internal and external customers.
• Coordinate and communicate customer orders/questions/requests with operations and sales teams.
• Handle and resolve customer complaints
• Obtain and evaluate all relevant information to handle product and service inquiries
• Provide pricing and delivery information
• Set up new customers
• Process orders, forms, applications and request
• Organize workflow to meet customer timeframes
• Maintain customer databases
• Communicate and coordinate with internal departments
• Provide feedback on the efficiency of the customer service process
• Track, purchase & manage stock of office and kitchen supplies as needed
• Prepare correspondence and presentations
• Prepares and coordinate mail, faxes, and express packages.
• Manage other tasks (ongoing or project) as deemed necessary by management
• Work on special projects as needed
• Must be able to analyze situations for safety and practicability, and deal with problems involving few
• concrete variables in fairly standardized situations.
• Must demonstrate a professional, courteous demeanor to both customers and coworkers and keep safety
• in mind at all times.

Knowledge, Skills, and Abilities:

• Excellent verbal and written communication skills
• Ability to work in a deadline driven environment.
• Dependable with a positive attitude
• Self-motivated and able to work independently as well as part of a team
• Excellent interpersonal & problem-solving skills
• Excellent phone etiquette
• Customer-focused & proficient relationship builder
• Proficient knowledge of Microsoft Word, Excel, PowerPoint
• Ability to explore and learn other software applications
• Ability to prioritize and manage deadlines
• Accuracy and attention to detail
• Strong organizational skills

Physical Requirements:
The physical demands described here are representative of those that must be met by
an associate to successfully perform the essential functions of this job. Reasonable accommodations can be
made to enable individuals with disabilities to perform the essential functions.

• Vision: minimum vision required to prevent injury from oneself and others
• Hearing: perceiving the nature of sounds with or without correction
• Talking: expressing or exchanging ideas by means of the spoken word
• Lifting small weighed objects constantly; 20 pound objects frequently and 20-50 pound objects

• Climbing ladders, stairs and ramps
• Balancing, pushing and pulling
• Crouching, kneeling, reaching and grasping objects
• Walking: move about inside the office and/or branch facilities as well as airport/travel needs
• Sit/Stand: Must be able to remain in a stationary position 50 percent of the time
• Capable of traveling as required

Attendance Requirements: Attendance on a regular, consistent basis is mandatory, including arriving at the
time as scheduled

Must Attach Your Current resume!

RelaDyne, Inc., headquartered in Cincinnati, Ohio, is a leading supplier of comprehensive equipment reliability products and value added services. The company's long heritage in the Automotive, Commercial and Industrial markets brings more than 350 years of combined expertise to more than 10,000 clients, cementing its commitment to each and every customer to deliver value, dependable service and solutions based on a foundation of partnership as a true trusted advisor.

We improve the reliability of our customer's equipment and we built our business around being a reliable business partner. RelaDyne’s success and reputation for dependability is built upon three foundational pillars of strength and differentiation:
•Unparalleled lubricant industry knowledge, resources and expertise prepared to augment or outsource your lubrication and equipment reliability needs
•"Best-in-class" sales, distribution and responsive customer service combined with industry leading breadth and depth of product offerings
•The entrepreneurial ingenuity to solve customer equipment reliability business challenges through the innovative design of cost effective solutions that are product agnostic

RelaDyne is an established leader in the lubricant sales, distribution and equipment reliability services industry. Our Reliability Services platform is a suite of over 25 equipment reliability services expressly designed to provide customers with a comprehensive solution to their equipment reliability challenges. These services range from lubrication best practices training to hands-on implementation of lubrication process and procedure programs designed to reduce equipment downtime, increase efficiency, and improve the profitability of our customers.

At the end of the day, through our dedicated employees, we make it easy for our customers to do business with us because we organize our expertise around the specific needs of each customer industry remaining true to our core business — lubrication excellence.
 

Mission: To be the premier provider of goods and services that provides best-in-class opportunities for growth and development for our customers, employees and investors.