Customer Service Representative - Warehouse

This position will be responsible for all functions of inventory handling and will process customer orders received either in person, via telephone, fax or internet. This position will assist the Branch Manager / Branch Operations Manager, and other branch associates as needed. Responsibilities will also include maintenance of inventory, receipt, shipment of goods, telephone encounters and other duties as assigned.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Accurately prepare orders by pulling material from stock.
• Participates in the shipping of company goods to various customers.
• Verifies accuracy of shipments.
• Processes paperwork and signatures of shipments.
• Operates forklift, and tasks assigned in a safe and efficient manner.
• Pulls orders via pick ticket and handles pick ticket process.
• Loads and unloads delivery trucks for the purpose of receiving stock and preparing for transport.
• Participates in physical inventory for the purpose of verifying stock and identifying gains/losses.
• Cleans warehouse for the purpose of safe and sanitary workplace.
• Accurately perform order entry process, to include product, quantity and price verification
• Confirm orders placed by customers via phone/fax/internet.
• Perform stock and price checks for customers and other branches.
• Provide freight/shipment information (cost/tracking/etc) to customers/branches in a timely and accurate manner.
• Apply freight and handling expenses to orders so as to be able to effectively invoice customers for related expenses.
• Regularly follow up with customers as to the status of their order(s).
• Additional duties as assigned.

• At least two years of inventory handling and experience.
• Ability to perform and understand basic math and written procedures.
• Excellent verbal communication skills.
• Basic computer literacy.
• Ability to meet deadlines and schedules with little supervision.
• Forklift experience is a plus.
• Warehouse experience is a plus.
• Flooring or tile industry experience is a plus.
• High School Diploma or GED required.
• Ability to lift 50 to 75 pounds on a regular basis.

• Medical, Dental, and Vision Plans
• Flexible Spending Accounts
• Employee Wellness Program
• Employer Paid Short and Long Term Disability
• Employer Paid Life Insurance
• Supplemental Life, AD&D, Accident, and Critical Illness Coverage
• 401(k) Retirement Plan and Employer Provided 401(k) Matching
• Tuition Reimbursement
• Paid Time Off

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