Customer Service Representative - Remote

Responsibilities:
Centennial Peaks Hospital has been providing psychiatric services more than 30 years. our 104-bed facility provides a peaceful setting for those seeking treatment for mental illness including chemical dependency. Centennial Peaks offers unique and individualized programming for adolescents and adults that sets us apart from many other treatment facilities. Our dynamic leadership team includes several Licensed Customer Service Representative and a seasoned nursing department. Our hospital is fortunate to provide Electroconvulsive Therapy, Intensive Outpatient and Partial Hospitalization Programs in addition to inpatient services.

Our Customer Service Representative provide clinical social work services on each of our 5 units (general adult mental health, adolescent, two intensive treatment units and a detox/dual diagnosis unit). Our Customer Service Representative practice from a trauma informed, strengths based perspective and work with our patients and their support systems to set them up for success in the hospital and after discharge. Our Customer Service Representative are responsible for psychosocial assessments, daily process group, participation in daily treatment planning, processing mental health certifications, and discharge planning/case management services with referral sources and other departments within the hospital. Our Customer Service Representative are a vital part of the treatment team and provide a balanced and patient centered approach to care. This is a dynamic, fast paced position with many opportunities for growth and development. An ideal candidate will be self motivated, organized, able to multitask and comfortable with crisis.
Supervision towards licensure available.

This is a salaried, full-time, 32 hour/week position, Monday, Tuesday, Thursday, Friday.
Salary: Starting from $30.00 to $40.00 an hour

Benefit Highlights

• Challenging and rewarding work environment
• Competitive Compensation & Generous Paid Time Off
• Excellent Medical, Dental, Vision and Prescription Drug Plans
• 401(K) with company match and discounted stock plan
• Basic life and Supplemental Life Insurance
• Short- and Long-Term Disability
• Dependent Life Insurance
• Flexible Spending Account
• Accident and Critical illness Insurance
• SoFi Student Loan Refinancing Program
• Company-wide Discount Program
• Pet Insurance
• On-site cafeteria
• Hot meals for purchase at discounted prices
• Career development opportunities within UHS and its 300+ Subsidiaries!
• More information is available on our Benefits Guest Website: UHS Benefits Service Center (ehr.com)

About Universal Health Services
One of the nation’s largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. (UHS) has built an impressive record of achievement and performance. During the year, UHS was again recognized as one of the World’s Most Admired Companies by Fortune; and listed in Forbes ranking of America’s Largest Public Companies. Operating acute care hospitals, behavioral health facilities, outpatient facilities and ambulatory care access points, an insurance offering, a physician network and various related services located all over the U.S. States, Washington, D.C., Puerto Rico and the United Kingdom. 

Qualifications:

• The ability to multi-task and thrive in a fast-paced environment is critical.
• Master's degree in social work, Clinical/Counseling Psychology or social services related field required, licensure preferred.
• 1 to 2 years mental health experience preferred. Prior experience working with a psychiatric mental health inpatient setting preferred.
• License eligible degree required; must be able to register with DORA and be willing to work towards LCSW, LMFT or LPC if not already licensed.
• Knowledge of case management, discharge planning, group leadership skills, age specific growth and development, crisis and behavior management, family therapy theory and practice is preferred.
• Customer Service Representative must demonstrate flexibility for reassignment to units providing care to varied populations including, adults, adolescents, and dually diagnosed patients in an inpatient hospital setting.

EEO Statement
All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws.
We believe that diversity and inclusion among our teammates is critical to our success.

 

 

Company Description:

About us
At Centennial Peaks, we help our patients build the foundation for a chance at living healthy, successful lives.
Located northwest of Denver, CO, Centennial Peaks is a modern, clean and safe mental health facility where patients receive customized care that meets their specific recovery needs.

Nestled in the Boulder Colorado Valley, Centennial Peaks’ surroundings provide a renewing, therapeutic backdrop that aids in recovery.

Highlights

• We treat people with symptoms or conditions that standard treatment has not helped.
• We are experienced in treating dual diagnosis patients who suffer from mental illness and chemical dependency (substance abuse).
• Our staff of clinical experts works with community-based professionals to ensure a continuity of patient care.
• Our facility is modern, safe and surrounded by an environment that has therapeutic value.