Customer Service Rep

Customer Service Representative – Manufacturing

Kelly Box & Packaging is looking for a career-minded and energetic individual to join our Fort Wayne office team as a full-time Customer Service Representative.

Job Description-

The Customer Service Representative acts as a liaison between our customers, sales team, and internal departments; working with accuracy and efficiency to provide product & services information, and resolve any emerging problems that our customer accounts might face in order to deliver quality customer service.
The ideal candidate should have strong communication, computer, and math skills, be detail oriented, as well as have a high level of multi-tasking and organization skills. A good team spirit is a must!

Essential Duties & Responsibilities

· Receive, enter, and arrange customer quotes, orders, and deliveries.
· Receive incoming requests for information and respond to requests and inquiries by email, phone, and by assisting walk-ins in a timely manner.
· Communicate with customers and internal departments on order details to ensure up-to-date order status and changes via phone, online, and in-person.
· Coordinate and follow up with customer complaints alongside the Quality Manager.
· Maintain electronic and hard copy files.
· Set up and maintain new and established customer accounts.
Education and Experience
· 1+ year experience in customer service in a manufacturing environment working extensively with customers.
· High school diploma or GED required, college degree preferred and/or equivalent experience & training.

Key Competencies

· Outgoing and personable with strong interpersonal skills
· Communication skills – verbal and written
· Proficient math skills (ie: calculate figures & discounts, fractions, and measurements)
· Strong working knowledge of essential computer systems (Microsoft office, word, excel, etc.)

Kelly Box & Packaging has been in business for over 65 years and is a family-owned manufacturer of boxes and packaging supplies. We offer excellent benefits, including medical, dental, life insurance, 401k, and tuition reimbursement. Employees are also eligible for quarterly bonuses and profit sharing. Interested applicants should submit a resume and a cover letter.

Kelly Box and Packaging has been in business since 1955 as a corrugated packaging supplier. We provide superior packaging products and service solutions to our customers, utilizing innovation and operational excellence in all aspects of our business